Sales and Customer Representative
4 weeks ago
Our team in MONTREAL is seeking our next Sales and Customer Representative
ARE YOU a passionate individual, great communicator with a goal-oriented mind
_ At Fairstone we don’t hire experience only, we hire attitude_
If you are willing to learn, we are willing to invest in your future
We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us
At Fairstone we are committed to delivering exceptional value to our business, our customers' lives and to our communities of which we serve. If you share these values, we want to hear from you
WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:
- Hybrid work model to ensure your work life balance: We require 1 day a week in our Montreal office. (3 days during the first few weeks of training purposes).- Professional Development: Paid Training, Coaching and E-learning, an opportunity to build your customer service, sales, and leadership skills.- Employee discounts; Phone plans, gym membership, perkopolis discounts and more.- Competitive base salary, comprehensive dental, medical benefits with access to virtual healthcare assistance, fantastic retirement saving plan and more.- Generous incentives plan to increase your income.
Shifts premiums:
- We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked outside your 8:30am-5:00pm.- An additional 10% shift premium (of regular hourly rate) will be paid for all hours worked on weekends
Department flex hours: Our dynamic sales teams support primarily weekends and extend full coverage work hours throughout the week as described below.- Monday to Friday 9am - 9pm ;- Saturday & Sunday 9am - 6pm (Primary work hours)
SALES AND CUSTOMER REPRESENTATIVE AT FAIRSTONE
Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our clients are at the center of everything we do. You will support internal and external partners with a variety of services and sell loan products through inbound, outbound calls and digital channels.
RESPONSABILITIES-
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality-
- Servicing existing customers by reviewing accounts and available products
Support various corporate strategic initiatives as needed by:
- Adjusting daily work activities to support the requirements of company initiatives- Adapting to meet unique process flows, scheduling, expectations, technology, etc.- Providing feedback to test, learn and refine processes/technology
WE REQUIRE- High school diploma or equivalent, a business or finance related post-secondary education is an asset- No experience in sales or customer service necessary, but experience is an asset- Must have excellent French communication skills in both written and verbal and strong business communication abilities in English.- Must be able to work flexible hours including evenings and weekends- Adapts easily to new technology as required- Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics
- Fairstone has the right to alter our Hybrid work model as per business needs.
WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
Learn more:
Follow us on LinkedIn:
- If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Full time
**Job Type**:
Permanent
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