IT Support Specialist

3 weeks ago

Toronto, Canada Gensler Full time

Your Role

Gensler, an international architecture, design, and planning firm is seeking an IT Support Specialist to join our Toronto office. The IT Support Specialist will participate in the daily IT operations of the Gensler Toronto office and assist other regional offices.

What You Will Do- Effectively communicate and work with every level of employee from general end users to high level managers and Principals- Determine most effective problem resolution to minimize client downtime- Provide first level diagnostics and support for Windows and Mac client computers, MS Office products including Outlook- Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure- Provide installation and basic troubleshooting of core 2D and 3D drafting products including Revit, AutoCAD, 3ds Max as well as other graphics design and rendering software including SketchUp, Rhino, and Adobe CS- Install, configure, and support other specialized (departmental) software and provide end user support- Support remote users accessing virtual desktop infrastructure- Administer user accounts and security controls within Active Directory- Image laptops and desktops during initial deployment, maintenance and end of life replacements- Maintain and complete appropriate records for incident resolution- Comply with vendor specific maintenance and repair procedures- Establish and document configurations, installations, etc. Create support documentation appropriately for new issues- Support mobile devices including iPhones, iPads, and Android- Assist staff in troubleshooting equipment such as web conferencing and AV equipment- Perform special project assignments as deemed necessary by IT management- Maintain current knowledge of desktop computing technology, applicable software tools and networking technologies used by Gensler. Develop and expand knowledge of these technologies over time- Maintain knowledge of and adherence to Company policies and procedures- Develop rapport with staff to understand their technology skills and tailor hands on support accordingly- Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Adhere to all software licensing restrictions- Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality

Your Qualifications- Bachelor’s or Associate’s Degree in Engineering, Computer Science, or related field preferred- Two to three years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry-
- Knowledge of basic networking concepts and desktop troubleshooting- Ability to disconnect, lift and move PC's and Monitors (50 lbs) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs- Knowledge iPhone and Android mobile phones- Must be punctual and well presented- Ability to work independently or in a team- Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills- Participate in occasional off-hours and weekend support of system upgrades and initiatives- Must be able to work in a fast paced work environment

BONUS Points:
- A+ Certification in desktop support- Certification in Cisco, Windows Desktop or Server, Mac, VMWare, ITIL considered a plus- Familiarity with using design tools like Adobe Creative Suite and Autodesk products (ex. Revit, AutoCAD, etc.)- Knowledge and experience with Mac OS X in a corporate environment- Experience working with geographically diverse operations

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions, our offices reflect our people’s diverse interests.

We encourage our employees to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, wellness programs, paid holidays and paid time off. We also offer contributions to the RRSP and twice annual bonus opportunities. As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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