Resident Manager

2 weeks ago


London, Canada York Property Management Full time

The Resident Manager is responsible for day to day maintenance and customer service and of their assigned residential properties in London, Ontario on behalf of York Property Management.

**Responsibilities**

**1.** **Renting Units**
- Schedule and attend appointments to show units
- Move-In Residents
- Provide residents with keys and welcome packages

**2. Move Outs and Unit Turnover**
- Submit Notices to Vacate to Head Office and deliver Move Out Instructions to residents
- Schedule and conduct Preliminary and Final Move Out Inspections
- Clean unit prior to new resident move ins as required

**3.** **Resident Matters**
- Deal with resident matters as they arise in a professional manner
- Deliver notices to Residents
- Attend LTB tribunal if required
- Post resident payments to property management software and complete bank deposits
- Maintain a detailed record of resident notes in property management software and upload documents and pictures in a timely manner
- Update reports
- Collect rent from residents by going door-to-door

**4. Maintenance**
- Responsible for the general maintenance and custodial duties of the apartment buildings, inside and out
- Oversee custodial duties of common areas
- Complete sidewalk and entrance salting and shoveling
- Record maintenance requests and complete repairs for residents; request assistance from maintenance department for major repairs
- Inspect common areas and clean and/or repair as necessary
- Complete Fire Safety walk throughs and logs
- Maintain building alarm system and ensure smoke detectors are in working order
- Inspect boiler (if applicable), mechanical room and hot water tanks and clean as required
- Inspect and maintain elevator (if applicable)
- Ensure compliance with building rules and regulations
- Respond to emergency calls as required
- Ensure regular garbage removal and recycling pick up occurs; take garbage bins in and out on pick up day (if applicable)
- Ensure parking lot is monitored and maintained for safety

**5. Other Duties as Assigned**

**Core Competencies, Skills, and Expectations**

The incumbent must possess the following experience and educational requirements:

- 1 year of Customer Service Experience preferred
- Maintenance experience is an asset

The incumbent must exhibit and demonstrate the following Core Competencies:

- Accountability
- Adaptability
- Communication
- Teamwork
- Analytical Thinking

The incumbent must demonstrate the following knowledge and skills:

- Ability to use and/or learn how to use new technology
- Knowledge of effective cleaning practices
- Knowledge of basic residential maintenance including minor plumbing etc.
- Strong attention to detail and accuracy on documentation
- Demonstrated knowledge of Landlord and Tenant Act
- Excellent customer service and public interaction skills
- Effective verbal and listening communication skills
- Time management skills



York Property Management (YPM) manages 4,000 residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.


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