Csr - Customer Service Representative

3 months ago


Mississauga, Canada PRX Print Full time

**CUSTOMER SERVICE REPRESENTATIVE**

**About us**

PRX Print, a leader in digital label manufacturing since 2010, is known for our dynamic and innovative environment. We are currently seeking a highly organized and driven individual to join our team as a **Customer Service Representative.**

**Position Overview**

**Key Responsibilities**
- **Customer Engagement**: Respond promptly and efficiently to customer inquiries, ensuring complete customer satisfaction.
- **Relationship Building**: Build and maintain strong customer relationships while achieving high customer retention through regular contact, upselling, and product recommendations.
- **Pricing and Quotation Management**: Prepare and forward customer quotations using Excel and Word.
- **Order Management**: Accurately process and manage customer orders, including order entry, tracking, and follow-up, ensuring smooth operations across all departments.
- **Cross-functional Support**: Assist with and acting as a back up to production-related tasks and certain job functions as needed.

**Required Qualifications**
- **Experience**: Minimum of three years in customer service, preferably within a production environment.
- **Technical Skills**: Proficiency in Excel and Word is required; knowledge of Adobe Illustrator/Photoshop and QuickBooks is preferred.
- **Communication**: Exceptional verbal and written communication skills.
- **Team Player**: Ability to work well with others and integrate seamlessly into a team environment.
- **Multi-tasking**: Strong ability to manage time effectively and handle multiple tasks simultaneously.
- **Customer Focus**: Demonstrates ability to create positive customer relationships and maintain a customer-centric approach.
- **Adaptability**: Willingness to learn production processes and cross-train on other job functions as needed.
- **Physical Requirements**: Comfortable standing for extended periods and capable of lifting up to 30 lbs as required.
- **Transportation**: Reliable transportation and punctuality are essential
- **Industry Knowledge**: Experience in the print industry is a bonus but not required.

**Work Perks**
- **Collaborative Environment**: Work alongside diverse teams, including customer service, production, prepress, clients, and print vendors.
- **Growth Opportunities**: Explore many opportunities to expand your knowledge and career in the print industry, from sales and marketing to production and finishing, including artwork.
- **Benefits**: Comprehensive benefits plan for full-time employees.
- **Employee Recognition**: Celebrate special occasions and staff birthdays with various events.

**Contract Details**

**How to Apply**

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person



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