Customer Service Representative
1 month ago
WE ARE HIRING ❗❗❗
Customer Service Representative (CSR)
**Location**: In-office, Full-time with benefits - 6600 Goreway Drive, Unit D, Mississauga, ON (Derry Rd & Goreway Dr)
About the Role
We are looking for a dedicated and professional Customer Service Representative (CSR) to join our team. This is a full-time, in-office position based at our Mississauga location. As a CSR, you’ll be the first point of contact for our clients, ensuring their inquiries are handled efficiently and professionally.
**Key Responsibilities**:
- Answer incoming calls from clients in a timely and professional manner
- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions
- Enter pick-up and trace information into the system
- Provide detailed shipment and freight information to customers
- Handle preprint requests and order supplies for customers
- Track packages and resolve any discrepancies or issues
- Filling supply orders for customers
- Trace packages
- Perform other relevant duties as required
**Required Qualifications**:
- Courier customer service experience is an asset
- 1-3 years of customer service experience, preferably in a related field
- High school diploma required; post-secondary education is a plus
- Courses in customer service, conflict resolution, or business writing are an asset
- Experience in the courier or transportation industry is a bonus
**Key Competencies**:
- Excellent verbal and written communication skills
- Strong customer service orientation with a professional, tactful, and sensitive approach
- Exceptional attention to detail and follow-through
- Ability to multitask and thrive in a fast-paced environment
- Positive, team-oriented attitude with a strong work ethic
Why Join Cardinal Couriers?
Cardinal Couriers has been a trusted leader in the Canadian shipping industry since 1978. As a family-owned company, we specialize in early-morning deliveries, ensuring our clients receive their goods before 8:00 am. Serving various sectors across Ontario and Quebec—including automotive, construction, agriculture, and industrial—we pride ourselves on our people-first approach and commitment to a safe, supportive work environment where employees can grow both personally and professionally.
Why Choose a Career in the Transportation Industry?
The Canadian trucking industry plays a vital role in the economy, employing over 400,000 individuals and contributing approximately $40 billion in annual revenue. With steady growth expected, the industry offers long-term career opportunities within a dynamic and essential sector.
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