Csr (Customer Service Representative)
5 months ago
We are currently seeking a Customer Service Representative for our Pearson Airport location. The CSR supports the efforts to consistently surpass our customer and client expectations by providing a superior customer service experience. They will assist customers with the processing and payment of their parking and any additional services they may have received.
**What Would You Be Doing?**
- Greet, welcome, and assist customers with any questions or inquiries
- Process customer transactions using a variety of payment methods in a quick and accurate manner
- Inform and advise customers and clients on our products and services
- Support customers with their use and navigation of the parking facilities and equipment
- Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
- Keep customer service booth tidy including organizing valet keys to deliver an efficient customer experience
- Record and track information for all incoming and outgoing valet and car care vehicles
- Other duties as requested
**What Are the Working Conditions?**
- Operation may run 7 days a week, 24 hours a day
- Must be able to stand for long periods of time
**What Are We Looking For?**
- Minimum 2-3 years of customer service experience is required
- Strong communication skills with an open attitude to take direction and feedback
- Proven customer service-oriented attitude
- Excellent problem-solving skills
- Ability to work efficiently under pressure in a fast-paced environment
- A strong team player who can work independently with mínimal supervision
- Bilingualism (English and French) is a strong asset
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.
IPC2
**Benefits**:
- Dental care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Commute:
- Mississauga, ON (required)
Ability to Relocate:
- Mississauga, ON: Relocate before starting work (required)
Work Location: In person
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