Member Services Administrative Assistant

4 weeks ago

Burnaby, Canada Simon Fraser Student Society Full time

Internal/ External
Member Services Administrative Assistant
(Part-Time, Temporary, Student Position)
The Simon Fraser Student Society (SFSS) is a not-for-profit organization that represents all Undergraduate Students at Simon Fraser University (SFU). The SFSS provides our members with a broad range of advocacy work, services, and events. The vision of the SFSS is realized through our support of students to reach their full potential
- by providing resources and services that represent, connect and benefit our membership.
This is a part-time (up to 28 hours/week), temporary student position and is included in the Canadian Union of Public Employees (CUPE) Local 3338-5 at a wage rate of $20.29 per hour with additional benefits as defined in the Collective Agreement.
**Description**: The Member Services Administrative Assistant is primarily responsible for front-line delivery of membership services and the operation of the SFSS Student Centre. You will also act as a primary contact for the Society’s diverse membership, as well as for the public at large.
**Goal**: To provide consistent, effective and smooth operation of the SFSS Student Centre, providing the highest levels of service to the Society’s membership. To ensure the day-to-day administration of the Student Centre is carried out in an effective, efficient, timely, and service oriented manner, and to ensure the goals of the Student Society are met, and its policies carried out.
**Working Relationship(s)/ Role in Organizational Structure**: The Member Services Administrative Assistants(s) works closely with, is supervised by and reports to the Member Services Coordinators (as well as the President and Operations Organizer) and works with other Society Staff.
**Duties and Responsibilities**:

- Provide front-line service for members in the Society’s Student Centre, including handling general inquiries, reception, delivering programs and services.
- Cash handling and booking appointments as required
- Undertake and assist with delivering special projects and events, including clubs and student unions events, Clubs Days, and other projects as required
- Provide information on the Society, its goals, policies, structures and activities, and refer individuals or groups as required
- Provide input on the operations and activities of the SFSS Student Centre, its services and programs
- Be aware of the student, membership-based, and service-oriented nature of the SFSS Student Centre and related programs

**Required Skills and Experience**:

- Ability to work efficiently in a self-supervisory, team, and multi-tasking environment, within clear timelines
- Ability and experience with cash handling
- Excellent computing skills (Microsoft Office and Google Workspace)
- Strong interpersonal skills
- Excellent verbal and written communications skills
- Understanding of the role of the Student Society for its membership, in terms of advocacy, representation, and the provision of services
- Ability to lift, move and carry materials in accordance with WorkSafeBC guidelines

This role will end on April 30, 2025, with a possibility of extension.

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