Customer Service

2 weeks ago

Brampton, Canada JJ Home Products Full time

**MAJOR RESPONSIBILITIES**:

- Answers incoming customer calls regarding but not restricted to: - orders, deliveries, installation, service requests, and general client concerns.
- Must strive to maintain a positive, empathetic and professional attitude towards customers at all times whilst dealing with their concerns promptly.
- Answer communication from colleagues regarding any production, delivery and product issues.
- Process, Price and Enter orders, across all business channels, accurately and in a timely manner. This includes using all tools, documents and PO’s made available to assist with order entry.
- Adhere to key KPI’s setup to assess performance.
- Determining purchasing requirements based on operational demand. This includes reviewing stock levels via ERP reports as well as communicating with the production floor and issuing PO’s as needed.
- Establish purchasing timelines, and communicate effectively with user teams and vendors
- Ensure minimum safety stocks are maintained across different SKU’s.
- Any other related duties that may be requested from time to time by the Operations Supervisor.

**QUALIFICATIONS**:

- **Formal Education**:_ College or University education is preferred.

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Work Location: One location

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