Member Services Coordinator

4 weeks ago

Edmonton, Canada Canadian Bar Association - Alberta Branch Full time

The Canadian Bar Association - Alberta Branch (CBA Alberta) is a non-profit organization, and is the voice of Canada’s legal profession, providing professional development and networking opportunities to law students, judges, academics, and other members of the Alberta bar.

The Membership & Communications team develops and executes membership and communications strategies that are aligned with CBA Alberta’s value proposition, mission, and values. Under the direction of the Manager of Member Services & Communications and in support of organization leadership, members and volunteers, the Member Services Coordinator aids in the execution of these strategies through hands-on support of member programs and services.

**KEY RESPONSIBILITIES**
- Lead association member recruitment and retention initiatives.
- Coordinate annual plan to target legal employers, young lawyers, and other priority groups.
- Support planning and execution of annual law student awareness strategy and organize related activities and events.
- Identify under-represented or under-engaged member groups and support the development of plans for outreach.
- Oversee all association mentor programs, including programs for young lawyers and law students.
- Develop and manage collection, reporting and analysis of member data to support association strategic planning and decision-making. Leverage survey tools to increase member engagement and feedback.
- Respond to member inquiries related to benefits, programs, services, or problems.
- Provide organization and support related to special events, as needed.
- Work with other stakeholders or CBA provincial offices on shared activities, as required.
- Other duties as required to meet the evolving needs of the association and its mandate.

**QUALIFICATIONS**
- Minimum 5 years experience working in a member, client, or customer-serving role.
- A post-secondary education in a related discipline is an asset, but an equivalent combination of education and experience will also be considered.
- Direct experience with a non-profit, membership-based organization is an asset.
- Experience collecting, synthesizing and analysing customer or member data would be an asset.
- Experience with iMIS or other Customer Relationship Management (CRM) software.
- Proficiency in Microsoft Office programs, Microsoft Teams, and demonstrated comfort in learning new software as necessary to execute programs.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Experience working with volunteers and committees.
- Proven ability to build relationships with internal and external customers.
- A proven team player, who also enjoys working independently with mínimal supervision.
- A self-starter with excellent self-management skills, including time management and task prioritization, with the ability to proactively identify, problem solve, and/or seek support in removing obstacles to achieving desired results within areas of responsibility and in adherence with established guidelines

CBA Alberta offers competitive salary and vacation time, comprehensive benefits, annual professional development opportunities, and RRSP matching. Salary will be commensurate with experience and qualifications.

**To be considered for the position, please submit your resume, and a detailed cover letter demonstrating how your experience meets the job profile, along with your salary expectations by Friday, April 14.**
- We thank all applicants for their interest; however, only applicants selected for an interview will be contacted._

**Benefits**:

- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience working with a non-profit, membership based organization?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer, client or member service: 5 years (required)

Work Location: In person

Application deadline: 2023-04-14

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