Assistant Front Store Manager

2 weeks ago

Gravenhurst, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
511 Muskoka Road South, Gravenhurst, Ontario, P1P 1J8

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

**DUTIES & RESPONSIBILITIES**:
**Operations**
- Role models best practice customer service at Shoppers Drug Mart
- Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
- Participates in hiring/onboarding of new cashiers
- Ensures all Cash staff have completed cash training and customer service training through SDMU
- Identifies and trains Supervisors from existing cashiers where possible
- Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
- Update Process Board with tasks from store walk
- Ensures tasks get accomplished in a timely fashion
- Ensures that backroom inventory management initiative (BIMI) is to standard at all times
- Generates daily low stock report and provides to merchandisers/section captains
- Communicates expected deliveries with receiver to develop an action plan for receiving
- Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

**Customer Service**
- Proactively engages customers with increased focus during peak traffic times
- Assists FSM to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
- Coaches and trains all new merchandising hires on Store Standards
- Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products throughout the store
- Empowers employees to ensure customer satisfaction

**Marketing and Merchandising**
- Oversees implementation of store marketing programs
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about upcoming events to share with customers
- Recognizes CSI performers
- Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
- Creates and maintains proper displays to reflect seasonal and promotional programs
- Ensures value events are set-up and taken down according to schedule
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Responsible for replenishment orders in absence of FSM

**Human Resources**
- Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
- Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
- Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
- Complies with employment legislation
- Ensures employees comply with all policies and procedures

**Finance**
- Assists in achieving projected sales growth targets
- Assists in effective expense management

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Ensures Store Standards are followed
- Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
- Perform other duties as assigned

**Management/Supervision/Leadership**
- Provides support to all non Rx parties within the local store
- Provides direction under the guidance of FSM

**QUALIFICATIONS**

**Planning, Judgement and Decision Making**
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance o

  • Store Administrator

    4 days ago

    Gravenhurst, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 511 Muskoka Road South, Gravenhurst, Ontario, P1P 1J8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...

  • Front Desk Receptionist

    5 days ago

    Gravenhurst, Canada Granite Ridge Retirement Residence Full time

    OBJECTIVES: - to greet incoming persons, answer telephone calls, conduct tours of home, provide security and continuity in the activities ongoing at the home during the Office Manager’s absence. QUALIFICATIONS: - must be able to read, write and speak English - capable of doing simple arithmetic - able to follow oral and written directions - pleasant and...

  • Administrative Assistant

    2 weeks ago

    Gravenhurst, Canada LAKE CENTRAL AIR SERVICES Full time

    Provide overall administrative guidance and support. - Assist with the preparation of organization manuals. - Examine work and keep track of the time spent on each project. - Provide clerical support where required. - Prepare training programmes (WHMIS, Human Factors). - Maintain personal safety records. - Prepare work orders. - Maintain calibration...

  • Reception/administrative Assistant

    6 days ago

    Gravenhurst, Canada Cottage Country Family Health Team- Gravenhurst Full time

    **About us** **We are an interdisciplinary team of healthcare professionals providing health promotion, disease prevention, chronic condition management, and primary health care to our patient population. Our team includes family doctors, nurses and nurse practitioners, a dietitian, a pharmacist, mental health counsellors, health educators and...

  • Security Guard- Weekends

    2 days ago

    Gravenhurst, Canada Commissionaires Great Lakes Full time

    Who We Are: Commissionaires Great Lakes is part of Commissionaires Canada, the country's largest private sector employer of veterans. We are a not-for-profit organization with a social mandate to provide meaningful employment to veterans of the Canadian Armed Forces, RCMP, members of their families, and others who wish to contribute to the security and...

  • Front Desk/ Night Audit

    4 days ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Job Number** 24059125 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Front Desk Guest Experience Expert

    2 days ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $20.03/hour **Job Number** 23119109 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Front Desk Guest Experience Expert Overnight

    2 days ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $21.57/hour, Overnight **Job Number** 23119215 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Experience Expert

    4 days ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Front Desk $20.03 **Job Number** 23100360 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Accounting Manager, East Muskoka Region

    5 days ago

    Gravenhurst, Canada Maple Leaf Marinas Full time

    **ACCOUNTING MANAGER, EAST MUSKOKA REGION** Maple Leaf Marinas is the largest owner of premium Marinas in Canada with locations on Lake Simcoe, Lake Muskoka and Georgian Bay, Ontario. We are the leader in our Industry for providing opportunities for skilled employees in a fast-paced team environment servicing over 3,000 recreational boaters within our...

  • Night Auditor

    2 days ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Overnight Shift, Pay: $21.57 per hour **Job Number** 23045135 **Job Category** Finance & Accounting **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Check...

  • Night Auditor

    2 days ago

    Gravenhurst, Canada Marriott International Full time

    **Additional Information** Overnight Shift, Pay: $21.57 per hour **Job Number** 23045135 **Job Category** Finance & Accounting **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB...

  • Marketing Manager

    2 days ago

    Gravenhurst, Canada True North Log Homes Full time

    **Marketing Manager - True North Log Homes** **Description of responsibilities** - Manage end-to-end development and execution of marketing campaigns related to all programs, including budgets, media partners and the resources to complete projects with cross functional teams. - Proactively lead annual and quarterly budget planning, management and...

  • Reservations Agent

    1 week ago

    Gravenhurst, Canada Great Gulf Group & Taboo Muskoka Full time

    Do you love talking on the phone & meeting new people, and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if our Reservations Agent role is for you! Come work...

  • Office Manager

    5 days ago

    Gravenhurst, Canada MATCHLESS ADVENTURES INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Review, evaluate and implement new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Administer policies and procedures...

  • Camp Kitchi 2023

    5 days ago

    Gravenhurst, Canada YMCA of SimcoeMuskoka Full time

    **Positions Available**: 1 **Reports to**: Camp Management **Supports**: Section Heads, Inclusion Coordinator, Wellness Coordinator **Salary**: $720/week **Contract Length**: June 25th - August 25th (applicants able to commit to a spring contract preferred) **Responsibilities**: - Section Head Supervision: Training, supervision, evaluation and...

  • Night Auditor

    Found in: Whatjobs CA C2 - 3 weeks ago

    Gravenhurst, Canada Marriott International, Inc Full time

    Additional Information Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren't just about giving guests a smooth...

  • Night Auditor

    Found in: beBee S CA - 2 weeks ago

    Gravenhurst, Canada Marriott International, Inc Full time

    Additional Information Front DeskJob NumberJob Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...

  • Night Auditor

    Found in: beBee jobs CA - 2 weeks ago

    Gravenhurst, Ontario, Canada Residence Inn Full time

    Additional Information Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...

  • Personal Banking Associate

    4 days ago

    Gravenhurst, Canada TD Bank Full time

    **Work Location**: Gravenhurst, Ontario, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience**: - **Act as the...