Office Administrator

4 weeks ago

Coquitlam, Canada House Smart Home Improvements Full time

Office Administrator - Home Installations

Job Summary
House Smart Home Improvements has been servicing homes in the lower mainland for 20 years in Energy Efficient Products. Do you have a keen eye for detail, enjoy keeping a business running and organized? We are hiring for full time (35 hrs per week) for a service-oriented individual to join us as an office administrator. You will play an integral role in managing customer files and accounts throughout their process with House Smart Home Improvements.

Key Responsibilities:
Deliver best in class service to our customers through prompt and friendly service during all stages of the installation project from initial installation scheduling to final invoice payments.
Communicate effectively and efficiently with customers, demonstrating care and urgency
Process inbound customer contracts for completeness and accuracy. Double check order sheets prior to ordering for product accuracy
Schedule installation date(s) with customers
Follow up on existing customers for install performance and reviews

Other duties as assigned

**Requirements**:
Excellent verbal and written English communication skills
A passion for delivering exceptional customer service
Excellent listening skills and a caring attitude
Ability to interface with all levels of management and with subcontractors
Detail-oriented, well organized, and with a proven ability to multi-task
Ability to work independently with mínimal supervision
Technology savvy and a working knowledge of Microsoft Word

Degree in Business Administration an asset but not required

House Smart Home Improvements is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

Reference ID: Customer service coordinator

FT hours: 35 per week

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$28.00 per hour (based on experience)

COVID-19 considerations:
All customers are required to wear a mask when entering the work area.

High touch surfaces are cleaned regularly

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$28.00 per hour

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- administrative assistant: 2 years (preferred)
- receptionist: 1 year (preferred)

Work Location: One location

Application deadline: 2023-03-07

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