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Service Coordinator

7 months ago

Kitchener, Canada BearCom Canada Corp. Full time

**About BearCom**:

- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, +More
- 75+ Branches Across North America

**Responsibilities**:

- Receive emergency and non-emergency calls and record all significant information.
- Address problems and requests by transmitting information to appropriate resource or provide a solution.
- Receive and schedule resources for trouble calls and for service projects.
- Use radio, phone or computer to send crews to appropriate locations.
- Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
- Provide in route and follow up calls to customers as part of customer service.
- Perform administrative and office clerical duties as assigned.

**Preferred Qualifications**:

- 2 years of proven relevant experience
- Type 35 wpm, with experience in data entry.
- Knowledge of procedures and guidelines for emergencies.
- Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
- Outstanding organizational and multitasking abilities.
- Must follow company procedures and assist with development and refining procedures as needed.
- Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
- Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
- Must be an active listener with excellent communication skills
- Must possess sound judgement and critical thinking.
- Background checks are part of the hiring process, which may include a Motor Vehicle check.

**Benefits**:
BearCom wants to elevate your professional growth We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance, including Family, and EFAP
- Virtual Healthcare
- Long-Term Disability Insurance
- Employee and Dependent Life Insurance
- Paid Vacation & Time Off
- Company Matched RRSP Plan
- Employee Referral Bonus
- Tuition Reimbursement
- On-site parking
- Company Recognition Program

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: In person