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Support Technician, E-commerce

2 months ago

Montréal, Canada Transat Tours Canada Full time

**Responsibilities**:

- Ensure the quality of the various web solutions developed;
- Define the user-testing plans for projects and evolutions;
- Manually execute functional and integrated test scripts;
- Monitor the digital platforms to identify / document anomalies, request corrections or evolutions and follow up;
- Filter, process and analyze at a high level anomalies reported by collaborators and/or end-users, assist in the resolution of submitted situations, escalate to the appropriate teams and ensure follow-up;
- Approve the release of a deliverable in terms of quality and performance;
- Participate in the evaluation of the testing effort for projects and web developments;
- Participate in the post-mortem of deliverables;
- Participate in the documentation of the team's operating procedures;
- Identify opportunities for improvement and optimization of existing UAT processes.

**Requirements**:

- College degree in computer science ;
- One (1) to three (3) years of experience in e-commerce;
- Knowledge of internet platforms based transactional websites;
- Knowledge of testing tools (example: Quality center, Visual Studio Online, JIRA (an asset);
- Ability to work under pressure and to deliver within strict time frames;
- Excellent priority management skills
- Excellent written and verbal expression;
- Ability to acquire new skills quickly;
- Bilingual (French and English), spoken and written.

Job Details

Location:
Montreal and/or Telework

Type of Work:
Permanent, full time

Job category:
E-commerce

Business segment:
Head office

Business unit:
Transat Tours Canada

Job #:
TTC-23-030

End date of posting:
2023-02-10

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