User Support Specialist Ii

3 weeks ago

Vancouver, Canada Vancouver Police Department Full time

**User Support Specialist II**:
**COMPETITION: #2436-50167132**

**TITLE: User Support Specialist II**
**_Classification: _**User Support Specialist II**
**DIVISION**:Support Services Division

**SECTION**: Information & Communication Technology Section (ICT)

**UNIT**:Infrastructure & Client Support Services Unit

**STATUS**:
**Temporary Full-Time**

**DURATION**:
**Approximately 1 year**:

- (Assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting, or upon return of incumbent)_

**WORKSITE**:
3585 Graveley Street Vancouver BC

**HOURS OF WORK**:
**9 day fortnight**

**SALARY**:
**Pay Grade 23-$37.12 to $43.82 per hour**

**COMP. END DATE**:
**_Friday March 15, 2024_**

**_“NOT JUST A JOB... A CONTRIBUTION”_**

Responsible for responding to a variety of client support and service requests from the Vancouver Police Department.

**Essential Duties**
- Performs tier two (desk side) user support and responds to off-hours troubles reports from clients within the VPD;
- Handles incidents such as operating systems, desktop software, connectivity, user equipment, password resets and others issues as they arise;
- Handles service requests such as new equipment, installs, replacement hardware/software;
- Implements a variety of projects in relation to the Service Desk team;
- Takes on independent work as needed;
- Responsible for identifying patterns in calls and proactively developing solutions;
- Other related duties and responsibilities as assigned;
**KNOWLEDGE, SKILLS & ABILITIES**:
**REQUIRED**:

- Ability to establish and maintain effective working relationships in a team environment;
- Ability to work with and troubleshoot problems related to the Windows operating system, different business software such as MS Office, Adobe Acrobat;
- Ability to work with and troubleshoot problems related to common peripheral equipment;
- Strong written and verbal communication skills along with effective time management skills;
- Ability to use a customer service approach to contribute in a positive way to build cohesive working relationships;
- Ability to take initiative and work independently.

**EXPERIENCE**:
**REQUIRED**:

- Previous experience working in the computer systems technology field or related environment.

**PREFERRED**:

- Previous experience working in a service desk environment.

**EDUCATION**:
**REQUIRED**:

- Diploma in computer systems technology or related discipline at a technical institute or community college

**PREFERRED**:

- IT industry certification such as Microsoft Azure Fundamentals, CompTIA A+, Cisco CCNA.

**OTHER REQUIREMENT(S)**:

- Valid Class 5 driver’s license;
- Physical strength and agility, sufficient to meet the demands of the job: lifting, bending, reaching, and carrying, including moving heavy items;
- All employees must maintain their Enhanced Security Clearance while employed with the Vancouver;
- Police Department. Enhanced Security Clearances will be renewed every 5 years.
- Must be a Canadian Citizen or Permanent Resident;
- **There is no opportunity for remote work. Employees are required to work on-site/in office.**

**We thank all applicants, only those shortlisted will be contacted.**

**Selection Process**:

- The test will account for 60% of overall score
- The interview will account for 40% of overall score

This position falls under the jurisdiction of Teamsters Local 31

**_THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_**

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : Experience an asset

  • User Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada District of North Vancouver Full time

    User Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...

  • Arc Support Analyst Ii

    1 day ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title ARC Support Analyst II Department Research Platforms | Advanced Research Computing Compensation Range $5,906.25 - $8,508.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a...

  • Billing Specialist Ii

    7 days ago

    Vancouver, Canada Vancouver Shipyards Full time

    **Billing Specialist II**: The Billing Specialist II is responsible for ensuring the accurate and timely invoicing of National Shipbuilding Strategy (NSS) programs and to support in the preparation of monthly financial statements, management reports, financial analysis, time-keeping oversight for both hourly and salary employees, and capital spending/AFE...

  • Business Analyst Ii

    7 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level D Job Title Business Analyst II Department OCIO | Automation Solution Delivery Compensation Range $8,063.17 - $12,575.08 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Technical Support Specialist

    5 days ago

    Vancouver, Canada Maximizer Services Inc Full time

    **Technical Support Specialist** We’re on the search for our next **Technical **Support Specialist**! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada Maximizer Full time

    About the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • Information Technology Support Specialist

    5 days ago

    Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Information Technology Support Specialist **Reports to**: Director, IT **THE TEAM** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that...

  • Business Analyst II

    3 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level DJob TitleBusiness Analyst IIDepartmentOCIO | Automation Solution DeliveryCompensation Range$8, $12,575.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is...

  • User Support Technician

    4 days ago

    Vancouver, Canada Cell Universe Ltd. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Isc Support Specialist

    4 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level A Job Title ISC Support Specialist Department Service Desk | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations Compensation Range $5,622.33 - $8,081.00 CAD Monthly The Compensation Range is the span between the...

  • user support technician

    3 weeks ago

    Vancouver, Canada Cell Universe Ltd. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • Systems Analyst Ii

    7 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level D Job Title Systems Analyst II Department EMMS Sustainment Team | Customer Services & Informatics | Facilities Compensation Range $8,063.17 - $12,575.08 CAD Monthly The Compensation Range is the span between the minimum and maximum base...

  • user support technician

    2 weeks ago

    Vancouver, Canada Cell Universe Ltd. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • User Support Technician

    1 day ago

    Vancouver, Canada Securicom Solutions Full time

    Education: Secondary (high) school graduation certificate - Experience: 3 years to less than 5 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada Maximizer Full time

    About the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada Maximizer Full time

    About the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • user support technician

    3 weeks ago

    Vancouver, Canada Securicom Solutions Full time

    Education: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...

  • Remote Monitoring Support Specialist

    3 weeks ago

    Vancouver, BC, Canada Aquilini Development & Construction Full time

    Full-Time Reports to: Director, IT Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that includes commercial and residential properties, hotels, golf...

  • user support technician

    2 weeks ago

    Vancouver, Canada Securicom Solutions Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • user support technician

    3 weeks ago

    Vancouver, Canada Podium Catchers Consultant Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other...