Systems Analyst Ii

4 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level D

Job Title

Systems Analyst II

Department

EMMS Sustainment Team | Customer Services & Informatics | Facilities

Compensation Range

$8,063.17 - $12,575.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

May 23, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Oct 11, 2025

**Please note this is for a 15 month term. Thanks

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Organizational Status

The Systems Analyst II reports to the Team Lead, EMMS Sustainment and liaises with technical and functional staff throughout the UBC community.

Work Performed- Supports the ongoing sustainment of the UBC’s Enterprise Maintenance Management Solution (EMMS)- Designs, implements and maintains departmental IT infrastructure for the Application Sustainment portfolio to facilitate efficient and effective use of systems for day-to-day operations. Participates in the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommend options.- Performs formal system audits and develop written procedures, standards and practices to ensure a high level of availability, security, data integrity and hardware/software compatibility.- Implements, configures, monitors, tests, troubleshoots and resolves issues with servers and system
- software- Provides Tier 0, 1 and 2 operational support for production systems including troubleshooting system availability, integration issues, problem reports, resolving issues, defining operational support processes, and providing end user support. Analyze and assign priority to incidents and problems. Works with Tier 3 as necessary for problem resolution.- Develops a high level of expertise in the functionality of vendor product(s). Acts as a liaison with the vendor technical support centre in order to resolve product issues.-
- Assists to identify customer requirements, design business processes, analyze and review product features, identify integration requirements, security requirements, and scalability, performance requirements, change requirements, and change approval. Recommends implementation options, discusses approach and recommendations with systems staff and customers, and provides input to technology recommendations for new and changing systems requirements.- Administration of user profiles and access, and collaborates across the EMMS team and UBC departments to onboard of new stakeholder groups.- Acts as the functional expert in the areas of asset management, inventory management, maintenance management, and finance & purchase management- Fields specialist knowledge tickets and support problem and incident resolutions.- Reviews and prioritize releases, enhancements, and changes.- Conducts business/functional tests, configuration validation and facilitates integrated testing.- Gathers, analyzes, and defines reporting needs and requirements and develops reports; create, run, and provide analysis on reports- Defines and prepares security roles/groups and work for implementation.- Partners across the EMMS and broader UBC Community for the creation of test cases.
- Core Duties-
- Analyzes and reviews existing or proposed system features and integration, security,
- scalability and performance requirements with clients, business analysts, and team
- members.-
- firewalls.- Plans and performs global configuration changes or module deployments for-
- through custom interfaces and components.- Manages small to medium sized projects and related budgets.- Provides technical expertise, training, and consultation to other staff.- Develops or modifies software code to meet specifications or facilitate integration.- meets specifications.- and operating procedures. Provides ongoing maintenance and operational-
- management methodologies and best practices.- Maintains appropriate professional designations and up-to-date knowledge of current
- information technology techniques and tools and provides input to strategies for
- ongoing support and upgrade of these systems.- Bui

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