customer service agent

1 month ago


Edmonton, Canada Heart to Home Meals Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 yearsTasks
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Receive and log complaints
  • Answer clients' inquiries and provide informationTransportation/travel information
  • Own transportation
  • Public transportation is availableWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Work under pressurePersonal suitability
  • Punctuality
  • Client focus
  • OrganizedSupport for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week


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