Customer Service Supervisor

6 months ago

Mississauga, Canada Spence Diamonds Full time

How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers

Are you looking to add some sparkle to your career? If so, look no further

We are currently looking for our next superstar to join our customer service team and the Spence family

**Who we are**

Founded over 40 years ago, Spence Diamonds is a proudly Canadian Company.

We have grown and evolved over the years with a unique approach to becoming an industry leader in cut quality and the customer experience. We take shopping for an engagement ring to the next level - with open show cases, displaying top of the line designer prototypes, accompanied by an unparalleled diamond education. Since introducing Spence Artisan Created Diamonds, we are now blazing the way for reasonably priced, ethical and sustainable diamond choices With unparalleled access to these diamonds, we truly are the best choice for our customers.

Our people are the center stone of our business. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.

**What we offer**
- Attractive compensation packages
- Extended health benefits for all full-time Employees
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship

**The Role**

Our Customer Service Supervisor is responsible for all administrative, data entry and financial handling and accuracy within the store. They professionally act as the first and last point of contact for clients on the phone or in person within the store. In the showroom they will follow the Spence selling system while working with clients, if consultants are unavailable.
- Working closely with the Store Leadership to ensure store standards and business operations are running smoothly.
- Efficiently and professionally responding to any correspondence relating to company business.
- Training and development of Sales Support Associates and ensuring all staff have thorough knowledge and are in compliance with Spence policies and procedures.
- Follow company process on performance managing part-time associates and work with the Store Director to provide coaching and creating necessary action plans.
- Creating and managing monthly schedules for the Sales Support Associates and ensuring scheduled hours do not exceed allotted hours.
- Responsible for recruiting and on-boarding new Sales Support team members and ensuring all new staff are trained properly and follow and understand all steps in the training process.
- Addresses customer complaints and feedback quickly and professionally in line with company guidelines to maintain an excellent customer experience.
- Effectively maintains operational functions of the store.
- Responsible for shipping and receiving of inventory and orders. Following all company guidelines regarding inventory control.
- Maintaining supply inventories, and conducting physical inventory cycle counts and alerting management of any discrepancies.
- Support Store Leadership with ensuring all company controls and procedures are maintained in regards to safety and loss prevention.

This is a full-time position, requiring 40 hours of work per week. As this is a leadership role, we are seeking someone with a flexible schedule, including availability for working evenings and weekends.

**A few things we hope you have...
- Strong organization skills with the ability to multi-task
- Attention to detail and problem solving skills
- Excellent time management skills and the ability to prioritize work
- Proficiency in MS office
- Excellent written and verbal communication skills
- Customer Service experience - 1+ year(s)
- Administrative/Reception experience - 1+ year(s)
- Management/Supervisory experience - 1+ year(s)

**Compensation**

$21.00/Hourly

  • Customer Service Supervisor

    4 weeks ago

    Mississauga, Ontario, Canada Tastyeats Foods Ltd. Full time

    Job Summary:Tastyeats Foods Ltd. is seeking a skilled Customer Service Supervisor to oversee our customer-facing team. The ideal candidate will have experience in sales, customer service, and team leadership.Key Responsibilities:Supervise a team of customer service representativesAssign sales tasks to team membersHire and train new staffDevelop and implement...

  • Customer Service Supervisor

    3 months ago

    Mississauga, Canada Eaton Full time

    Eaton’s ES AMER ARS division is currently seeking a Customer Service Supervisor. This position is based at our Mississauga, ON location and benefits will be offered Day 1. **What you’ll do**: The Customer Service Supervisor will lead a team of 3 Customer Service Representatives and function as the primary contact for assigned electrical distributor...

  • Customer Service Supervisor

    5 months ago

    Mississauga, Canada Human Appeal Full time

    Here at **Human Appeal**, we have an exciting opportunity for a **Customer Service Supervisor** to join our team based in Mississauga, Canada. You will be joining us on a full-time basis. In return, you will receive a competitive salary with company benefits! Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid,...

  • Customer Service Supervisor

    5 months ago

    Mississauga, Canada SodaStream Full time

    The Customer Service Supervisor at SodaStream is vital in managing our consumer interactions and service data analytics for the North American market. This position is based in Mississauga and requires a highly analytical, organized, and communicative individual who will be the primary liaison between the business and third-party call centers. The supervisor...

  • Customer Service Supervisor

    2 weeks ago

    Mississauga, Ontario, Canada Giant Tiger Full time

    Job Title: Customer Service SupervisorAbout the Role:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Giant Tiger in Mississauga, Dundas Street West. As a key member of our retail team, you will be responsible for delivering exceptional customer service, leading cashiers on point-of-sale procedures, and ensuring...

  • Customer Service Supervisor Lead

    2 weeks ago

    Mississauga, Ontario, Canada Newrest Canada Full time

    Job OverviewNewrest Canada is seeking a skilled Customer Service Representative Supervisor to lead our team of customer support professionals. This leadership role will oversee the daily operations, ensuring exceptional customer experiences and fostering a positive work environment.

  • Customer Service Supervisor

    4 weeks ago

    Mississauga, Ontario, Canada Newrest Canada Full time

    Job Title: Customer Service SupervisorResponsibilitiesCoordinate activities with other work units or departmentsEstablish work schedules and proceduresExamine and verify the accuracy of workIdentify workers' training needsPrepare and submit reportsResolve work problems, provide technical advice and recommend measures to improve productivity and product...

  • Customer Service Supervisor Leader

    2 weeks ago

    Mississauga, Ontario, Canada DEMAN CONSTRUCTION CORPORATION Full time

    About the JobWe are seeking a skilled Customer Service Supervisor to lead our team at DEMAN CONSTRUCTION CORPORATION. In this role, you will oversee the day-to-day operations of customer-facing staff and ensure that all interactions meet our high standards.

  • Customer Service Supervisor Lead

    2 weeks ago

    Mississauga, Ontario, Canada NORTH NATION COUNSLTANT Full time

    At North Nation Consultant, we are seeking a highly skilled Customer Service Supervisor Lead to join our team. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive results in a fast-paced environment.About the JobThe Customer Service Supervisor Lead will be responsible for leading a team of customer service...

  • Customer Service Supervisor

    3 months ago

    Mississauga, Canada Valvoline Global Full time

    **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one...

  • Operations Supervisor

    4 weeks ago

    Mississauga, Ontario, Canada Denny's Full time

    Job SummaryWe are seeking a skilled Operations Supervisor - Customer Service to join our team at Denny's. As a key member of our customer service team, the successful candidate will be responsible for supervising a team of customer service representatives, ensuring excellent customer service delivery, and maintaining the smooth operation of our customer...

  • Customer Service Supervisor

    5 months ago

    Mississauga, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • Customer Service Supervisor Lead

    2 weeks ago

    Mississauga, Ontario, Canada Victorem Group Full time

    Job OverviewWe are seeking an experienced Customer Service Supervisor Lead to join our team at Victorem Group. In this role, you will be responsible for leading a team of customer service representatives and providing guidance on customer interactions.Responsibilities:Coordinate activities with other work units or departments to ensure seamless customer...

  • Customer Service Representative Supervisor

    3 weeks ago

    Mississauga, Ontario, Canada RCSPL CANADA INC. Full time

    About the RoleWe are seeking a Customer Service Representative Supervisor to join our team at RCSPL CANADA INC.This role is responsible for the daily operations of the customer service team, ensuring that all customer inquiries are responded to in a timely and professional manner.Key ResponsibilitiesPerform same duties as workers supervisedRecruit and hire...

  • Customer Service Supervisor

    6 months ago

    Mississauga, Canada Spence Diamonds Full time

    How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers!Are you looking to add some sparkle to your career? If so, look no further!We are currently looking for our next superstar to join our customer service team and the Spence family!What we offer…...

  • Customer Service Supervisor Leader

    2 weeks ago

    Mississauga, Ontario, Canada BITTS Testing Services Inc. Full time

    At BITTS Testing Services Inc., we are seeking a Customer Service Supervisor Leader to join our team.The estimated salary for this role is $60,000 - $80,000 per year, based on industry standards and market research.About the JobThis is a permanent position requiring 30-35 hours of work per week. The ideal candidate will have experience in customer service...

  • Customer Service Supervisor Lead

    3 weeks ago

    Mississauga, Ontario, Canada RCSPL CANADA INC. Full time

    About the RoleAs a Customer Service Supervisor Lead at RCSPL CANADA INC., you will be responsible for overseeing a team of customer service representatives, ensuring excellent service delivery and business continuity. Your role involves coordinating tasks, reviewing work, and maintaining operation of computer systems.Key ResponsibilitiesPerform same duties...

  • Supervisor Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Newrest Canada Full time

    Job DescriptionWe are seeking a Supervisor Customer Service Representative to join our team at Newrest Canada. In this role, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, examining and verifying the accuracy of work, and identifying workers' training needs.Key...

  • National Customer Service Supervisor

    2 weeks ago

    Mississauga, Canada Sinclair Dental Co. Ltd Full time

    Sinclair Dental, a leading name in the Dental industry, is seeking an experienced and detail-oriented National CSR Supervisor to join our dynamic team. **About the Role**: **Qualifications**: - Proven experience in a supervisory role within customer service. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and...

  • Automotive Service Advisor

    3 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...