Call Center Customer Service Representative

2 weeks ago

Nepean, Canada Capital BBQ Full time

**OVER 35 YEARS OF MAKING 'BACKYARD HEROES'**

At Capital BBQ we've been helping our customers become 'backyard heroes' for over 35 years. Whether you are looking for a new grill, a smoker, some charcoal, barbecue-related parts & accessories, or are thinking of finally investing in that outdoor kitchen you've always dreamt of, we've got you covered.

**ARE YOU A CUSTOMER SERVICE PRO LOOKING FOR YOUR NEXT OPPORTUNITY?**

We are expanding our Customer Service Team and we're looking for a passionate, sales
- driven, customer service obsessed representative to join our team here at Capital BBQ.

We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs so if this sounds like you we want to hear from you

**CUSTOMER SERVICE REPRESENTATIVE RESPONSABILITIES**:

- You will be selling and suggesting amazing complimentary products to our customers to enhance the outdoor cooking and outdoor entertaining needs.
- You will track, record, and prioritize customers support issues based on urgency and impact, and you will work with Management as necessary to expedite resolutions to any issues impacting our customers.
- You will manage the customer order process including reviewing inventory availability, order confirmations, shipping notices, customer returns, etc.
- You will communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues affecting customer orders and work to creative the most positive experience for our customer.
- You are our front line of fraud prevention and will follow suspicious order investigation protocol to minimize and mitigate fraud.
- You will handle all customer inquiries/concerns/issues with courtesy, professionalism, and respect.

**CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS**:

- Love to BBQ, grilling knowledge, or a foodie willing to learn.
- Minimum 2-year call center, sales, and customer service experience.
- High School Diploma or equivalent.
- Strong Communications skills (verbal and written).
- Background in Retail and/or Customer Service.
- Proficient in Microsoft Office, Shopify, Zendesk.
- Exceptional interpersonal and communication skills.
- Effective problem-solving skills.
- Team player who works well in a Team oriented environment.
- Able to work independently with mínimal supervision.
- Takes initiative with a “can-do attitude” and the desire to “make things happen”.
- Ability to work effectively with speed and urgency in a high productivity environment.
- Bilingual (English & French) would be an asset.

**SOUNDS LIKE A GOOD FIT? APPLY TODAY**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Nepean, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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