Full-time Customer Service Representative

6 months ago


Nepean, Canada Human Care Canada Inc. Full time

**About us**

We are professional, innovative, customer-centric, and our goal is to Human Care Group produces and provides walking aids, safe patient handling products, healthcare beds, medical equipment, and furniture. We improve freedom of movement and quality of care for millions of people around the world. Our vision is that our products become a natural part of life for those who need them by offering innovative solutions with every detail in mind..

Our work environment includes:

- Work-from-home days

We are currently looking for a Full-Time Customer Service Representative for Human Care Canada for our Ottawa office. Your primary responsibilities will be providing quality service to our dealer network with order intake and product inquiries. We are looking for someone to start immediately.

What you’ll do
- Respond to all caller inquiries with efficiency and appropriate urgency.
- Classify all documents and prepares orders for processing.
- Investigate and follows up on errors/discrepancies in products ordered.
- Perform quality assurance of data, files and correspondence.
- Provide support for other departments within our organization on a as needed basis.

**Experience**:

- 1-3 years’ experience providing customer service, preferably in a medical device office or showroom would be an asset.
- Must have an aptitude for providing successful customer interactions and an ability to show emotional intelligence, calmness, using proper telephone etiquette and active listening skills.

Technical Skills:

- Strong communication skills, verbal and written
- Strong working knowledge of Microsoft Office software including Outlook, Word, Excel
- Ability to learn and work with internal database systems.

Competencies:

- An ability to prioritize, multi-task and deal with competing priorities
- Good personal organizational skills
- High degree of accuracy and attention to detail
- Excellent judgment and decision-making skills
- Ability to work autonomously and within a team.
- Flexibility and the ability to adapt to a changing environment.
- Post-secondary education or equivalent experience
- Bilingualism an asset - (English /French)

The perks:

- Benefit package to commence immediately
- Hybrid role
- Three weeks’ vacation
- A 37.5-hour work week, Monday - Friday between 8:30AM and 5:00PM
- Free onsite parking

Salary will be based upon experience

**Salary**: $15.50-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nepean, ON K2E 7K1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Nepean, ON K2E 7K1



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