Product Manager

4 months ago

North Vancouver, Canada Intranet Connections Full time

**Description & Requirements**

**Who we are**

**IC** has been helping connect people at work for over two decades. We have an established intranet platform, and a diverse customer base, with over 100,000 active users served globally across 20 different industries, including many recognizable brands. More recently we've established a push communications plug-in that brings multi-channel messaging, plus education & tools to support. We take pride in our work and relentlessly pursue making a real difference, for our customers and our team.

**IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be successful in their jobs, to connect, with their organization, and to drive productive and engaged workplaces. We are looking for an exceptional person to contribute to that success.

**About this team**

As an essential member of the team, you are supported directly by the product & development team, and a key cog in connecting departments. This is one exciting opportunity It’s also a fantastic avenue to several pathways and extremely rewarding.

What do we expect from you? It all comes down to helping people. Check it out...

**Role and Responsibilities**

Shape and execute the product strategy for the transition to Intranet 3.0. Drive successful adoption, understanding of customer needs, and collaborating with cross-functional teams.
- **Led** the re-platforming project for **our new product**, overseeing all aspects of the transition, from concept to execution. Coordinate with development, design, and customer success teams to ensure successful project completion, go-to-market plan, and customer adoption.
- Collaborate closely with the Customer Success team to gather customer feedback, identify areas for product improvement, and formulate a comprehensive roadmap of **our legacy product.** Drive the successful execution of the roadmap by overseeing the development process to enhance our legacy product.
- Evaluate the existing features of the legacy product, analyzing to identify key functionalities that should be migrated to the new product. Oversees development teams to prioritize features transfers based on market research, and customer feedback. Develop and execute a **migration strategy**, ensuring a seamless transition of valuable features from the legacy to the new product.
- Work in tandem with the Marketing and Customer Success teams to conduct thorough **competitive analysis**, identifying both strengths and weaknesses relative to key competitors. Provide insights and contribute to the development of strategic content ideas that enhance our product positioning and collaborate on crafting a roadmap that addresses identified areas for a competitive edge.
- Establish and maintain **reporting mechanisms** for all aspects related to product management. Develop and deliver regular reports, encompassing key performance indicators, product development progress, customer feedback trends, lost and win analysis, and market insights. Provide stakeholders with clear visibility into the product lifecycle, enabling informed decision-making.

**Qualifications**
- Bachelor’s degree in marketing, Business, or a related field. An MBA is a plus.
- Proven experience (5+ years) in product marketing, including successful product launches and customer migration.
- Proven experience in project management, including setting and sticking to deadlines, identifying KPIs, and analyzing/reporting results.
- Strong background in product management, ideally within a technology or software company.
- B2B experience

**Must haves**
- Familiarity with agile methodologies and a pragmatic marketing framework.
- Excellent communication skills, both written and verbal.
- Exceptional organizational skills and attention to detail.
- Collaborative mindset with the ability to work effectively across diverse teams.
- Strong problem-solving skills, adaptability, and a proactive attitude.
- Demonstrated ability to listen to customer feedback and incorporate insights into marketing strategies.

**The IC advantage**
- Good pay - salary range 75-90k annually
- Hybrid working - on-site, and remote
- Excellent health & dental coverage
- Wellness initiatives (physical, mental)
- Three weeks of paid time off
- Additional paid/bonus days (one-week equivalent)
- Six paid sick days
- Two volunteer days
- Learning & development support (avg $1,500 per person)
- Fun culture events, daily connection, care & recognition

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without notice.

**Additional Notes**:
Authorization to work in Canada is required for this role.

**Salary**: $75,000.00-$90,000.00 per year

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