Phone Operator/secretary

2 months ago

Mississauga, Canada Kings Construction Group Full time

**About us**

We are a leading construction company dedicated to excellence in project execution, Kings Construction Group is fully-fledged renovations and construction services incorporation. We cover a wide range of projects from residential, commercial and industrial. We specialize in delivering quality and consistency services, taking into consideration budgets and time.

We value ourselves with the satisfaction of our clients

Our work environment includes: Growth opportunities.

**Kings Construction Group** is seeking a highly motivated **Phone Operator/Secretary** to join our team in Mississauga, ON.

**Schedule**:
Monday - Friday 8:30am - 5:00pm

**Qualities We Look For**:

- **Excellent Communication**: Clear and concise communication skills to interact with clients, team members, and stakeholders effectively.
- **Customer-Focused**: A friendly and professional behaviour that puts callers at ease and ensures they have a positive experience.
- **Organizational Skills**: Ability to manage calls, messages, and appointments efficiently while maintaining accuracy and attention to detail.
- **Adaptability**: Flexibility to handle a variety of tasks and switch between responsibilities seamlessly in a fast-paced construction environment.
- **Team Player**: Willingness to collaborate with colleagues and support various departments as needed.

**Responsibilities**:

- Answering lead calls, note down the leads and schedule appointments.
- Direct incoming calls in a courteous and timely manner.
- Greet visitors and ensure they are directed to the appropriate person or department.
- Assist in managing calendars, scheduling appointments, and organizing meetings.
- Maintain and update records, documents, and reports as required.
- Handle general administrative tasks, including filing, data entry, and correspondence.
- Collaborate with different teams to facilitate smooth communication and operations.
- Provide exceptional customer service by addressing inquiries and resolving issues professionally.
- Contribute to a positive and welcoming office environment.

**Qualifications**:

- Must be able to work in a fast-paced environment.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Ability to learn new software programs as needed.
- Ability to prioritize and multitask effectively.
- Ability to work in a team environment.
- Must be comfortable with a fast-paced environment and able to adapt to change over a week or month.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Employee assistance program
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- construction company front desk/secretary: 1 year (preferred)
- phone operator: 3 years (preferred)
- Secretary and Adminstration: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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