Bilingual Sales Coordinator

2 weeks ago

Montréal, Canada Canon Canada Full time

**Sales Coordinator**:

- As the Sales Coordinator, you will be a key contact for our customers, sales teams, sales administration, and service. Your passion for details and follow through will be vital in ensuring that customers have an excellent experience through fleet implementation, equipment relocation, equipment disposal and more.
- We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**:

- Coordinate the implementation of fleet deals, this includes coordinating pre-assessments, delivery, installations, training, and equipment pick-ups. (if required)
- Coordinate equipment relocations for customers and equipment disposals.
- Follow up with customers and collect feedback while also resolving or escalating any outstanding issues.
- Review and escalate any customer issues as it relates to invoicing.
- Respond to simple customer care issues.
- Provide sales equipment reporting and data collection.

**To Succeed, You Will Need**:

- A minimum of 1 year experience in a coordinator role.
- Ability to multi-task and manage conflicting priorities.
- Exceptional detail orientation.
- Intermediate Excel.
- Exposure to Salesforce is an asset.

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers and communities.

**HYBRID WORK**:
**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision.
- Life insurance, disability and wellness programs.
- Vacation, Paid Personal Time and Sick days.
- Matching RRSP contribution & Profit Sharing Program.
- Tuition Assistance Program for professional continuing education.
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- Free coffee and snacks.
- Employee referral program.
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement.

**Coordonnateur des ventes**:

- À titre de coordonnateur des ventes, vous serez une personne-ressource clé pour nos clients, nos équipes des ventes, l’administration des ventes et le service après-vente. Votre passion pour les détails et le suivi sera essentielle pour garantir aux clients une excellente expérience lors de la mise en place du parc de matériel, du déplacement et de l’élimination du matériel, etc.
- Nous sommes ravis d’offrir une nouvelle méthode de travail adaptative qui offre de la flexibilité à la main-d’œuvre tout en maintenant la préparation opérationnelle En combinant le travail à distance et au bureau, nous sommes en mesure de tirer parti de l’indépendance et de la flexibilité qui accompagnent le travail à domicile, ainsi que de la collaboration, du travail d’équipe et du sentiment d’appartenance qui découlent du travail en face à face. Notre style de travail offre le meilleur des deux situations : structure et sociabilité avec indépendance et flexibilité.

**Principales responsabilités**:

- Coordonner la mise en œuvre des contrats de parc de matériel, y compris la coordination des évaluations préalables, de la livraison, des installations, de la formation et du ramassage du matériel (au besoin).
- Coordonner les déplacements et l’élimination du matériel pour les clients.
- Assurer un suivi auprès des clients et recueillir des commentaires tout en résolvant ou en redirigeant les problèmes en suspens au niveau supérieur.
- Passer en revue et rediriger tout problème du client lié à la facturation.
- Répondre aux problèmes simples du service à la clientèle.
- Fournir des rapports sur le matériel de vente et la collecte de données.

***

**Qualifications requises**:

- Avoir au moins une (1) année d’expérience dans un poste de coordination.
- Être en mesure d’effectuer plusieurs tâches et de gérer des priorités conflictuelles.
- Avoir un souci exceptionnel du détail.
- Avoir des compétences intermédiaires avec Excel.
- Avoir de l’expérience avec Salesforce (atout).

**POURQUOI NOUS REJOINDRE ?**

**MESURES DE SÉCURITÉ ENTOURANT LA COVID-19**

***

**TRAVAIL HYBRIDE**
- Ce poste offre un horaire de travail hybride. Vous devrez être présent au bureau les lundis et mercredis de chaque semaine, avec la possibilité de travailler à domicile le reste de la semaine (sous réserve des besoins professionnels particuliers nécessitant une présence au bureau).

**AVANTAGES**
- Plan de couverture médicale complet comprenant des soins médicaux, dentaires et de la vue.
- Programmes d'assurance

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