Macos and Windows Technical Support Specialist

4 weeks ago

Vancouver, Canada FM On-Demand Full time

**MacOS and Windows Technical Support Specialist**

**Description**

We're seeking a Technical Support Specialist with a broad skillset and solid experience supporting both macOS and Windows systems to join our team as a subcontractor, working with us in a full-time capacity.

We're passionate about keeping our clients happy and we need a Technical Support Specialist that can make this happen. We utilize a strong remote management stack to support our various clients, so if you have experience using device management systems and can quickly adapt to any tool your given then you'll succeed in this role.

We're primarily a remote-first team working Mon-Fri during business hours, though some on-site visits will be required to support our customer as well, so a driver's license and a reliable vehicle to get around with is a must.

**About You**
- Assuming you've got the technical expertise listed below, we're primarily interested in someone who brings the human element to their day-to-day duties; this is someone who relates to and empathizes with others genuinely, and who is also naturally curious and driven to finding unique solutions to complex or technical issues.
- You're never too proud to be wrong, admit fault, and aren't “above” any task.
- You're not afraid of occasionally “getting your hands dirty” and doing whatever it takes to see an issue progress forward.
- You're as nuts about documentation as we are and are great at recording client issues and the solutions you provide to them at all stages of the tickets' lifecycle; from inception to resolution.
- You're focused on customer experience as you understand that your actions directly impact them as well as their impression of our team.
- You possess a sound troubleshooting methodology coupled with a healthy sense of urgency and respect for people's time.
- You're not a “platform snob”, and stay focused on the end result of efficient and reliable technology our client's rely on. Some of our customer's use Windows, some use macOS, and many have a mix of the two, so while you might be an expert in either, you're knowledgeable and comfortable supporting both platforms.

**Technical Requirements**
- Apple Certified Support Professional (ACSP), or equivalent experience
- Previous experience with JAMF server including design, build, and administering policies for macOS
- Experience in an IT Managed Services environment
- Establish and maintain macOS standards, configuration specifications for our macOS fleet
- Create and maintain Knowledge Base articles for macOS and Windows
- Strong experience with Active Directory, onboarding and offboarding users and their computers
- Manage systems using group policy objects
- Create PowerShell scripts to perform reports or deploy software to Windows systems
- Create, test, and deploy MDM profiles for macOS
- Design, develop, and manage macOS and Windows solutions
- Identify opportunities in the various client environments and communicate to the vCIO solutions to be able to present to clients
- Administer software deployment, patching, and administration via Jamf Pro
- Familiarity with Device Enrollment via Apple Business Manager (ABM)
- Experience packaging and building software that can be distributed across geographically diverse systems
- Experience with keeping clients personal identifiable information confidential and secure, and understand the goal of cyber hygiene
- Valid Class 5 driver's license and a well-serviced vehicle that can be used to visit customers' office's

**Desired Skills and Experience**
- Intermediate or Advanced Microsoft certification or similar
- Entry level security certificate, Security+, Microsoft: Security, CCNA-SEC or similar
- Good knowledge of Windows Server operating systems and server hardware
- Experience with Active Directory is strongly desired
- Excellent network skills and experience with a variety of firewalls, VPN, switches, VLANs, wireless, and related services (DNS, DHCP, NAT, etc.)
- Familiar with scripting languages (Bash, PowerShell, Python, etc) with a propensity to solve issues with automation

If you feel you'd be good match for our team then please send in your resume

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Fraser Academy Full time

    **About Fraser Academy**: Fraser Academy (FA) is an independent school in Kitsilano, Vancouver, BC serving students in Gr. 1-12 with dyslexia and language-based learning differences through day and outreach programs. We serve a gap in the system where approximately 20% of the student population is under-served by mainstream education. The ripple impact of...

  • Junior/intermediate Technical Support Specialist

    4 weeks ago

    Vancouver, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Maximizer Full time

    About the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • IT Technical Support and QA Testing Analyst

    4 weeks ago

    Vancouver, Canada Fatigue Science Full time

    **Who We Are** **Position Overview** **Position Responsibilities** **IT Tech Support Analyst** - Collaborate with product and engineering to provide feedback on product behavior in the field to facilitate product improvement opportunities - Raising tickets with engineering when software bugs are observed - Support hardware team with QC of Fatigue Science...

  • IT Technical Specialist

    2 days ago

    Vancouver, Canada Clarius Mobile Health Full time

    Today, as many as 25 million medical professionals globally don’t have access to medical imaging, which is proven to improve patient care and reduce healthcare costs. That’s why we’re on a mission to make medical imaging accessible everywhere by delivering high-performance, affordable, and easy-to-use solutions powered by artificial intelligence and...

  • Jr. IT Support Specialist

    5 days ago

    Vancouver, Canada Granville College Full time

    Granville College is a private career college located in downtown Vancouver_**. **_Our mission is to offer outstanding career programs and help our students to overcome challenges and create better life. **Roles and Responsibilities**: - **User Support**: Provide first-line support for hardware, software, and network issues. Troubleshoot and resolve...

  • Technical Specialist

    4 weeks ago

    North Vancouver, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Maximizer Full time

    About the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Maximizer Full time

    About the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • Information Technology Support Specialist

    2 weeks ago

    North Vancouver, Canada Insight Global Full time

    DAY TO DAY: Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. You will: -Help...

  • IT Support Specialist

    4 weeks ago

    Vancouver, Canada Angus Reid Forum Full time

    The IT Support Specialist plays a crucial role in leading IT at the Angus Reid Group (ARG) whilst ensuring the seamless day-to-day operations of the company's IT systems, enhancing the end-user technology, enabling efficient day-to-day operations of Angus Reid Group and overseeing the functioning of technology operations. With a deep understanding of the...

  • Technical Support Lead

    4 weeks ago

    North Vancouver, Canada Intranet Connections Full time

    As an essential member of the **Customer Experience Team at IC**, this is one exciting opportunity! It’s also a fantastic career launcher to several pathways. **IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be successful in their job, to connect with each other, with their organization and...

  • Computer Network Technician

    4 weeks ago

    Vancouver, Canada Teg Bains Specialists Inc. Full time

    Teg Bains Specialist Inc. 1980 Pandora St, Vancouver, BC, CANADA V5L 0C7 - Install, configure, and manage network switches and firewalls. - Create and manage IPsec tunnels (Virtual Private Network) for enabling remote work for clients. - Setup and manage Windows, MacOS and Linux based servers for clients. - Create and manage Active Directory, Windows Server...

  • Computer Technician

    5 days ago

    Vancouver, Canada Teg Bains Specialists Inc. Full time

    **Teg Bains Specialist Inc.** 1980 Pandora St, Vancouver, BC, CANADA V5L 0C7 - Install, configure, and manage network switches and firewalls. - Create and manage IPsec tunnels (Virtual Private Network) for enabling remote work for clients. - Setup and manage Windows, MacOS and Linux based servers for clients. - Create and manage Active Directory, Windows...

  • Information Technology Support Specialist

    2 weeks ago

    North Vancouver, Canada Insight Global Full time

    DAY TO DAY: Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. You will: -Help...

  • Information Technology Support Specialist

    2 weeks ago

    North Vancouver, Canada Insight Global Full time

    DAY TO DAY: Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. You will: ...

  • Information Technology Support Specialist

    2 weeks ago

    North Vancouver, Canada Insight Global Full time

    DAY TO DAY: Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. You will: -Help...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...