Jr. IT Support Specialist

4 weeks ago

Vancouver, Canada Granville College Full time

Granville College is a private career college located in downtown Vancouver_**. **_Our mission is to offer outstanding career programs and help our students to overcome challenges and create better life.

**Roles and Responsibilities**:

- **User Support**:
Provide first-line support for hardware, software, and network issues.

Troubleshoot and resolve problems for end-users either remotely or in person.
- **Hardware and Software Maintenance**:
Install, configure, and maintain computer systems and IT equipment.
- **Help Desk Assistance**:
Log, track, and escalate issues as needed.
- **Network and Security**:
Assist with network connectivity and access issues.

Implement and maintain security protocols, including antivirus updates and user access management.

**Qualifications**:

- A bachelor's degree in Information Technology, Computer Science, or a related field is often preferred, but some positions may accept relevant certifications or equivalent experience.
- Relevant certifications can enhance qualifications, such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Strong analytical and problem-solving skills to diagnose and resolve technical issues.
- Proficiency in troubleshooting hardware and software issues.
- Basic knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts and protocols.
- Understanding of security practices and protocols.
- Strong attention to detail to ensure accuracy in diagnosing and resolving technical issues.

**Skills and Abilities**:

- Ability to provide excellent customer service and remain patient and professional when dealing with end-user issues.
- Willingness to learn and adapt to new technologies and tools.
- Ability to stay updated on industry trends and advancements.
- Effective time management skills to prioritize tasks and handle multiple issues simultaneously.
- Ability to maintain accurate records, document solutions, and update IT documentation.
- Ability to work cooperatively with instructors, Students and staff.
- Granville College is an equal opportunity employer and encourages women, Aboriginal people, person with disabilities and member of visible minorities to apply. We seek to hire individuals with diverse characteristics, background and perspectives. We strongly believe that world class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion and disabilities but enrich itself through these differences._

**Salary**: $42,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- No weekends

**Education**:

- Bachelor's Degree (preferred)

Ability to Commute:

- Vancouver, BC (required)

Work Location: Hybrid remote in Vancouver, BC

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