Information Technology Support Specialist

4 weeks ago


North Vancouver, Canada Insight Global Full time

DAY TO DAY:

Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization.

You will:

-Help users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their whole lifecycle from initial imaging through to safe disposal

- Provide connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office

- Onboard new users and other day-to-day IT support tasks as coordinated by a central support ticketing system

- Assist in meeting room technology maintenance


MUST HAVES:

1+ years (and no more than 4 years) of IT and Customer Service-related education

- Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc)- ie. can open and close an active ticket

- Help desk experience both in person and virtually

- Experience with Windows and MacOS, Microsoft office suite and or a Windows networking environment

- Active Directory Experience

- Strong communication skills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members

-A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment


PLUSSES:

-Office 365 administration experience (EX. with admin portals)

-Extensive Hardware configuration and installation experience

-Experience with AV/HDMI configurations in meeting rooms (ie. setting up sound bars and televisions).

-Has a car & drivers license for travel to and from New Westminster office as needed



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