Bilingual Customer Service Representative
6 months ago
Job Summary:
**Duties**:
- Assist customers with inquiries, orders, and issue resolution
- Conduct data entry tasks accurately and efficiently
- Utilize phone etiquette to handle customer calls professionally
- Analyze customer needs to offer appropriate solutions
- Upsell products or services to enhance customer experience
- Communicate effectively in both English and Spanish
- Collaborate with the sales team to meet customer demands
**Experience**:
- Previous experience in customer service is preferred
- Proficiency in English and Spanish languages is required
- Strong data entry skills with attention to detail
- Ability to analyze customer requirements and provide suitable solutions
- Excellent phone etiquette and communication skills
- Multilingual capabilities are a plus
Pay: $17.23-$23.48 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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