Bilingual Customer Service Representative

6 months ago


Etobicoke, Canada Shicon Consulting Inc Full time

Job Summary:
**Duties**:

- Assist customers with inquiries, orders, and issue resolution
- Conduct data entry tasks accurately and efficiently
- Utilize phone etiquette to handle customer calls professionally
- Analyze customer needs to offer appropriate solutions
- Upsell products or services to enhance customer experience
- Communicate effectively in both English and Spanish
- Collaborate with the sales team to meet customer demands

**Experience**:

- Previous experience in customer service is preferred
- Proficiency in English and Spanish languages is required
- Strong data entry skills with attention to detail
- Ability to analyze customer requirements and provide suitable solutions
- Excellent phone etiquette and communication skills
- Multilingual capabilities are a plus

Pay: $17.23-$23.48 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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