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Parts and Service Coordinator

4 months ago

Airdrie, Canada Wiseworth Canada Industries Full time

We are currently seeking a highly capable and motivated individual to join our Turbo Machinery Division as a Parts and Service Coordinator. This pivotal role will contribute significantly to our division's rapid growth and will be primarily focused on serving major accounts located in Alberta and British Columbia.

As the Parts and Service Coordinator, you will assume a crucial responsibility of promptly addressing our customers' daily needs. Your proactive approach in organizing and scheduling work for our field service technicians will ensure efficient operations. In addition, you will be responsible for placing orders with diverse suppliers, maintaining optimal stock levels of parts and consumables, and driving revenue growth in the parts and service segment.

If you are a friendly and customer service-oriented individual who thrives on problem-solving and has an unwavering commitment to ensuring customer satisfaction, we invite you to explore this immensely rewarding career opportunity. Join us and become an integral part of our dynamic team.

**Compensation**:

- Remuneration package includes a competitive base salary + commission + performance bonus.
- Comprehensive benefits package for you and your family includes:
- Paid time off for vacation and sick days.
- Extended medical, dental, and vision coverage.
- Life and disability insurance.
- Employee assistance program.
- Educational assistance program for courses related to your employment.
- Company matching pension plan.
- $1,000 flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).

**Why Choose Wiseworth Canada**:
Wiseworth Canada Industries Ltd., a prominent leader in the air compressor industry, takes great pride in being the largest sales and service provider in Western Canada. As a thriving master distributor for Ingersoll Rand compressed air products, parts, and services, we have established ourselves as the preferred supplier within our region. Our comprehensive coverage extends to Alberta, British Columbia, as well as the Northwest and Yukon Territories.

Ingersoll Rand, renowned globally for its unmatched quality and innovative compressed air products, has chosen to partner with us, further reinforcing our reputation as a trusted industry leader. This long-standing collaboration has solidified our position as the brand standard for compressed air solutions.

We are delighted to share our recent achievements. Wiseworth has been recognized as the Top Ingersoll Rand Distributor in North America, a testament to our exceptional performance and dedication to excellence. Additionally, we have been honored with the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider for an impressive nine consecutive years. These accolades reflect our unwavering commitment to delivering outstanding service and setting the highest industry standards.

At Wiseworth, we foster a culture rooted in respect, integrity, and genuine teamwork. We attract the most talented individuals by providing a positive work environment that promotes enthusiasm, innovation, and accountability. We believe in nurturing an atmosphere where employees can thrive and contribute to our collective success. Join our team and be part of an organization that values its employees and is dedicated to pushing the boundaries of excellence in the air compressor industry.

**As a Wiseworth Canada employee you will enjoy**:

- Employment stability.
- Positive work-life balance.
- Opportunities for career growth and advancement.
- Competitive compensation package that is worthy of your experience.
- Ongoing training and development.
- Engaged leadership that is focused on continuous improvement.
- Company-wide commitment to workplace safety.

**Daily activities will include**:

- Selling and promoting parts and services.
- Building and maintaining strong customer relations.
- Asking basic troubleshooting questions to determine customer needs and to provide effective solutions.
- Collaborating with service and sales personnel to execute planned maintenance, emergency repairs, equipment overhauls, and effectively manage both short and long term projects.
- Resolving customer issues in a timely manner.
- Promptly responding to incoming customer inquiries.
- Making proactive phone calls to schedule service work.
- Making follow-up phones calls to customers and vendors.
- Creating repair estimates and proposals for customers and providing necessary follow-up.
- Processing transactions on a daily basis in a manner that reflects the company’s commitment to excellence.
- Ordering parts and consumables from various vendor partners.
- Maintaining an adequate inventory of spare parts and consumables.
- Reviewing service work orders and time sheets for accuracy prior to billing.
- Utilizing computer software and business systems to schedule work and create service work orders.
- Coordinating the day-to-day work work of self and others.
- Coordin