Import Client Services

3 weeks ago

Montréal, Canada MSC - Mediterranean Shipping Company Full time

**Company Description**
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

The Client Service Representative - Import Door Moves is a complex role that requires individuals to develop a well-rounded set of skills to understand the technical aspects related to the cycle of an import container and be confident to interact with our customers when managing their inquiries.

Providing an excellent customer experience for clients, colleagues and third parties in every written and verbal communication. The Import Door Moves Representative is responsible for all dispatch of door moves, invoicing for additional charges and ensuring the manifested transport amount always matches the transport selling amount.

**Key Accountabilities**:

- Act as liaison between MSC Agency and third parties.
- Validate inland rate manifest.
- Creating and verifying invoices pertaining to door moves.
- Request delivery instructions for door moves from customer.
- Dispatch work order to truckers.
- Invoice any additional charges incurred during door delivery to customer.
- Additional tasks may be added or removed based on departmental needs.
- Management of all required steps as they pertain to the MSC Systems.
- Support any process improvements to enhance customer experience.

**Qualifications**
All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.
- Bilingual written and spoken (English / French)
- Minimum of 2 years’ experience in the industry
- Customer Service experience
- Autonomy and initiative
- Detail-oriented
- Open to flexible scheduling and rotating shifts, including 11:30 a.m. to 8 p.m.

**Additional Information**

Great people who work hard and look out for each other because we’re a team—it’s that simple

Just to name a few of our perks:

- Flexible health and dental benefits coverage (for all permanent full-time roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.

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