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Call Center at Home Tech Representative

3 months ago

Montréal, Canada Fusion BPO Services Full time

**Job description**

Our **WORK FROM HOME** program offers all the stability and professionalism of our call centers, named among the top outsources in the industry. We provide a base hourly wage, extensive paid training and coaching, and the same benefits as working in our offices.

If you have passion for making a difference, then **Fusion BPO** is the place for you

If you are competitive and performance-driven, then you will want to join our team.

The Entry-Level Inbound Customer Service Representative's Day To Day:
Provide outstanding tech support for any customers who need assistance

Know how to troubleshoot with patience with all type of customers.
- Answering tech support calls for any customers who may be looking for assistance or general information.
- Know how to troubleshoot and navigate a customer who needs help with their inquiries patiently.
- Transferring or reassigning tickets to appropriate departments for issues with specific needs
- Work with the team to achieve specific call center goals in our pursuit to provide world-class customer care.

The Inbound Tech Representative Requirements:

- Dynamic and able to work in a team setting as well as independently.
- Excellent English Skills (verbal and written).
- Strong typing and grammar skills.
- Knowledge of basic computer tools.
- Ability to multi-task.
- Punctual with a sense of responsibility.
- **Bilingual FRENCH AND ENGLISH**:

- **Patient**

Training:

- Brand and Product training as well as Soft skills and system navigation

The Entry-Level Inbound Customer Service Representative Position Offers
- Easy work with a great team
- Low stress environment
- Permanent positions
- Possibilities for growth within our team.
- Paid training
- Friendly staff
- Continuous training and coaching.
- A warm and supportive environment
- Monday to Sunday shifts
- **TRAINING TIME IS FROM 9 AM TO 5 PM FOR 2 WEEKS, THIS IS NOT CONSIDERED WORK TIME FOR INTERNATIONAL STUDENTS, WE HAVE PART AND FULL-TIME SHIFTS AFTER COMPLETING TRAINING**

If a dynamic and encouraging environment is what you are looking for, please send us your resume and please mention Job Offer: “ BILINGUAL CS REP ”.
- Our facilities are located in: 507 Place d'Armes #1000, Montreal, Quebec H2Y 2W8.

**Important to know**:
**Training will be roughly 2-3 weeks with additional support as needed. Between the hours of 9am-5pm Monday - Friday.**

**Schedule after training will be 8h shifts anytime Monday to Sunday between 12 am
- 12pm EST.**

**At least 4 willing to work overnight and 4 for morning/day shifts with flexibility to change based on the needs of the campaign. IF YOU CAN OR WANT TO WORK OVERNIGHT, PLEASE INDICATE IN YOUR APPLICATION OR EMAIL OR INTERVIEW.**
- ________________________________________

Notre programme WORK FROM HOME offre toute la stabilité et le professionnalisme de nos centres d’appels, nommés parmi les meilleurs sous-traitants de l’industrie. Nous offrons un salaire horaire de base, une formation et un coaching rémunérés approfondis et les mêmes avantages que si vous travailliez dans nos bureaux.

Si vous avez la passion de faire une différence, alors Fusion BPO est fait pour vous

Si vous êtes compétitif et axé sur la performance, vous souhaiterez rejoindre notre équipe.

Le quotidien du représentant du service client entrant de niveau débutant:
Répondre aux appels du service client pour tous les clients qui pourraient rechercher un remboursement et des informations générales.

Fournissez des mises à jour en temps réel aux clients et documentez toutes les actions entreprises. En plus d'effectuer des tâches de suivi par courrier électronique.

Transférer ou réaffecter les tickets aux services appropriés pour les problèmes ayant des besoins spécifiques

Travailler avec l'équipe pour atteindre les objectifs spécifiques du centre d'appels dans notre quête de fournir un service client de classe mondiale.

Exigences du représentant du service client entrant de niveau débutant:
Dynamique et capable de travailler en équipe ainsi que de manière indépendante.

Excellentes compétences en anglais (verbal et écrit).

Solides compétences en dactylographie et en grammaire.

Connaissance des outils informatiques de base.

Capacité à effectuer plusieurs tâches à la fois.

Ponctuel avec le sens des responsabilités.

Bilingue FRANÇAIS ET ANGLAIS

Entraînement:
Formation sur la marque et le produit ainsi que sur les softskills et la navigation dans le système

Offres de poste de représentant du service client entrant de niveau débutant

Travail facile avec une super équipe

Environnement à faible stress

Postes permanents

Possibilités d'évolution au sein de notre équipe.

Formation payante

Personnel sympathique

Formation continue et coaching.

Un environnement chaleureux et solidaire

Quarts de travail du lundi au dimanche

LE TEMPS DE FORMATION EST DE 8H30 À 17H30 PENDANT 2 SEMAINES, CECI N'EST PAS CONSIDÉRÉ COMM