Front Desk Agent

2 weeks ago

Stratford, Canada The Bruce Hotel Full time

Reporting to the Front Desk Supervisor_, our _front desk agents welcome our guests and ensure their stay and experience are truly unforgettable.._

**Job Requirements**:

- Professional, articulate, friendly, and punctual
- Possesses and exhibits the drive to provide exceptional service
- Flexible hours are required (able to work days, nights, weekends, holidays)
- Must be able to stand/walk for 8 hours; bend, push, pull; lift 50+ pounds
- Professional appearance appropriate for a luxury hotel
- Knowledge of the city of Stratford, its theatres, shops, restaurants and services (or a willingness to learn)
- Minimum 2 years previous experience in a hotel, front desk role preferred

**Skills**:

- Able to work at a rapid pace while maintaining attention to detail; ability to multi-task
- Must be comfortable working with computers and the public
- Must work well in a team environment

**Attitude**:

- Must exhibit an excellent service attitude and be willing to go out of their way to

accommodate our guests
- Must be flexible and able to adjust to meet the changing needs of guests
- Must maintain a level of professionalism and be able to communicate effectively
- Must show enthusiasm for the services we provide
- Must be considerate, patient and willing to help out their fellow colleagues
- Must have a good self-image
- Must be able to tolerate pressure and work calmly and efficiently during busy times
- Possess the highest work ethics, personal morals and honesty beyond reproach

**Duties**:

- Answering phones
- Taking reservations
- Checking guests in and out
- Assisting with luggage
- Advising on hotel facilities
- Arranging transportation
- Providing directions (verbal or printed)
- Perform additional duties as required

**Job Types**: Full-time, Permanent

**Salary**: $17.95 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

COVID-19 considerations:
All persons wishing to join our team must show proof of having received their second COVID-19 vaccination at least 14 days prior to their start date.

Application question(s):

- This position needs to be filled in the very near future. Do you currently live in, or within commuting distance to Stratford.

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person

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