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Helpdesk / IT Systems Administrator

4 months ago

Surrey, Canada KADANT CARMANAH DESIGN Full time

Are you ready to dive into the exciting and innovative world of Engineered Wood? Kadant Carmanah Design has a great opportunity within our IT Team for a well-rounded individual as a **Helpdesk/Jr. Systems Administrator**

Kadant Carmanah is recognized as a global leader of innovation in the design and manufacture of equipment in the Engineered Wood products industry and is the largest supplier of Stranders used in the production of Oriented Strand Board (OSB) and other wood-based composites.

**The Role**:
The Helpdesk/IT Administrator be taking on most of the day-to-day IT support issues. You’ll also be helping the IT manager and Systems Administrator maintain and improve the network and server infrastructure.

**Responsibilities**:

- Provide personal day-to-day support to all employees in person and via a ticketing system.
- Set-up new workstations including monitors, phones, software and hardware
- Take ownership of end user devices by performance monitoring, installing or updating software and performing other maintenance tasks
- Analyze, troubleshoot, and resolve issues with workstations, printers, servers or network devices
- Update and expand on internal documentation
- Take control of small projects to provide new services within the environment
- Help maintain a stable and secure infrastructure
- Other duties as defined by the IT manager and Systems Administrator

**Optimal traits include**:

- Proactive approach to user service
- Confidence without ego
- A glass-half-full type - a positive attitude takes you places.
- Focused on every detail because you get the big picture.
- Openness to question things - there is opportunity in questions.
- Accountable, even when that means highlighting a mistake.
- Eager to make those around you better.
- Always up for a challenge
- Passionate about IT
- Thrives on multitasking.
- Effective written and oral communication ensure that problems, both current and potential, are brought to the management’s attention, with appropriate suggestions for corrective action, immediately as situation arise.

**Qualifications**:

- 3-year degree in Computer Science
- Self-starter is a must.
- Telephony experience
- 3 years minimum working experience
- Experience with Windows operating systems
- Understanding of a domain and its services (AD, DHCP, DNS, Group Policy)
- Understanding of networking and server virtualization
- Excellent at documenting assets, configurations, and processes
- Enjoys being proactive and taking initiative
- Problem solver
- Great at learning new skills

**Benefits/Opportunities**:

- Extended Health, Dental, Disability, Life Insurance & AD&D after 3 months
- RRSP matching after 6 months
- 3 weeks’ vacation to start
- Employee Assistance Program
- Company Events
- Casual dress
- On-site parking

**Wage Range/Job Type/Schedule**:

- Negotiable based on experience
- FT - Permanent
- Monday-Friday
- Days

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Surrey, BC V3S 5X7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- system administration: 3 years (preferred)

Work Location: In person

Expected start date: 2023-07-10