I.t. Administrator

The Jim Pattison Auto Group has a rare opportunity for an I.T. Administrator to join our team. If you are a Network and Hardware experienced individual who is reliable and highly organized, this job is for you
Why join us...
- Competitive wages.
- Exclusive discount offers.
- Comprehensive benefits package.
- Recognition and rewards program.
- From Customer Service to Administration, we have opportunities for growth and development.
- Amazing colleagues and a great working environment.

A day in the life...
Reporting to the Manager, I.T. Services, you will be responsible for providing technical support and troubleshooting for computer hardware, software, and operating systems by:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
- Assist with troubleshooting and resolving technical problems for end-users in a timely manner.
- Install, configure and maintain computer systems, peripherals and software
- Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software.
- Assist with onboarding and offboarding process for employees, including setting up the workstations and software.
- Document and track technical issues and resolutions using our ticketing system.
- Liaise with external contractors/suppliers for the repair of computer peripheral equipment.
- Network Support - support for Network devices situated on-site (Wireless AP, POS, Router, Switch)
- Maintaining accurate and up-to-date documentation through the change management process.

What we look for...
- Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline
- 2+ years’ experience in IT helpdesk/support experience in a multi-site environment.
- Strong problem-solving skills.
- Excellent oral and written communication skills.
- Ability to work independently and under pressure, with good communication skills.
- Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware and network.
- Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
- We require a valid provincial driver's license and a positive can-do attitude

We would like to thank all applicants for their interest in this exciting opportunity, however, only those selected for an interview will be contacted directly.