Customer Account Manager

3 weeks ago

Laval, Canada M1 Composites Technology Inc. Full time

**About M1 Composites**

M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defence aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft types. This gives them a unique and exciting experience within the industry.

**Purpose**

The Customer Account Manager is the principal point of contact for the customer, oversees the contractual obligations and manages customer satisfaction. The role comes with a lot of exposure in the company and beyond when called upon to lead RFPs/RFQs.

**Objectives**:

- Managing repair and manufacturing projects from RFQs/RFPs to delivery.
- Increasing the volume of business with existing clients.

**Main responsibilities**

**Customer Account Management**:

- Build and maintain long-lasting client relationships.
- Participate in the negotiation of contracts (terms and conditions) and agreements to maximize efficiency and profitability;
- Perform regular reviews of project status with Functional managers / supervisors;
- Monitor earned value of the project evolution (budget spent vs work completed);
- Define recovery actions, identify risks, critical path and mitigate impact;
- Monitor completion of the project up to invoicing stage, gather feedback from the customer based on service provided and produce _post-mortem_ when required;
- Identify new business opportunities among existing customers.

**RFPs and RFQs**:

- Plan and control execution as per schedule.
- Produce estimates for RFP, RFQ, etc. for new and existing clients;
**Your ideal background**:

- College or bachelor degree in Engineering (aerospace), Business Administration or another related field;
- Minimum of five (5) years of relevant work experience in aerospace;
- Customer service oriented;
- Ability to multitask and work with limited supervision;
- Successful experience in Project Management with proven interpersonal, organizational and presentation skills;
- Solid knowledge of MRO (Maintenance, Repair and Overhaul) a very big asset;
- Comfortable in a fast paced environment;
- Bilingual French and English.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- Monday to Friday
- On call

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- MRO aviation: 5 years (preferred)

Work Location: In person

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