Guest Services Agent

6 days ago


Prince Albert, Canada Elk Ridge Resort Full time

Looking for a summer adventure in the Boreal Forest?

We are building our 2024 Guest Services Team and would love to have you join us. The Guest Services Agent will be responsible for providing guests with a positive first and last impression of the resort and will provide consistently excellent customer service. You will make reservations, greet and register incoming guests, assist guests with special needs, process guest folios and collect payment, manage cash handling responsibilities, handle guest requests and concerns promptly and with courtesy, assist guests with inquiries regarding local amenities, handle additional duties as needed with a supervisor or management, maintain confidentiality, and interact effectively with hotel guests and co-workers to create a positive environment.

QUALIFICATIONS
- Both written and verbal proficiency in the English Language.
- The ability to multi-task in a fast-paced environment.
- Previous customer service experience.
- Computer literacy.
- Strong interpersonal, analytical, and problem-solving skills.
- Must be responsible and reliable.
- Must work well under pressure.
- Can work well in a team and individually.
- A passion for customer service.
- Previous hotel experience is an asset.
- Must be able to work days, evenings, holidays, and weekends.

ELK RIDGE RESORT PERKS
- Competitive wages
- Free Golf and access to Salt Water Pool and Hot Tub
- Discounts in Outlets, and a Friends and Family Rate for Accommodations (based
- on availability)
- Tree0six Adventure Park and Drift Spa discounts
- On-site staff accommodation is available

ABOUT ELK RIDGE RESORT

Elk Ridge Resort is located 45 minutes north of Prince Albert and seven minutes outside of Prince Albert National Park, surrounded by the forest, pristine lakes, and wildlife. Elk Ridge Resort and the surrounding areas are rich with nature and outdoor experiences, which over the years, has solidified Elk Ridge Resort’s status as a four-season paradise.

Elk Ridge Resort is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

**Salary**: $15.00-$17.00 per hour

**Benefits**:

- Discounted or free food

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2024-02-29
Expected start date: 2024-05-01


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