Front Desk Supervisor

4 weeks ago

Fort St John, Canada Ramada Northern Grand Hotel & Conference Centre Full time

Provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members. There is potential for growth for the right person.

**Responsibilities and Essential Duties**:
Responsibilities may include, but are not limited to the following areas:
Operations
- Leads by example, motivates and coaches associates in order to maximize productivity and satisfaction.
- Actively participates, coaches and leads associates in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively.
- Ensures accuracy of room block assignments, arrangements for companies, guest special requests, VIP accommodations and VIP lists
- Assumes the role of Manager on Duty in the absence of senior leadership
- Provide Sales Leads made through Front Desk guest interactions to General Manager.

Guest Service & Community Culture
- Promotes and encourages inter-departmental cooperation and communication to ensure overall guest satisfaction is at an optimum
- Develops strategies and action plans to achieve set goals and objectives for Guest Services and Culture
- Meets and exceeds the expectations of the associates by utilizing skills in order to maximize associate productivity
- Listens and responds to guests’ requests or concerns and taking action until completion
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Performs any other duties as required or deemed necessary to provide superior service and teamwork
- Maintains a favorable working relationship with all other associates to foster and promote a cooperative and harmonious working environment across departments.

**Job Specifications and Skills**:
**Education**:High School diploma is required. Post-Secondary education and/or previous hospitality training considered an asset.

**Experience** : 1-2 years experience in hospitality industry is considered an asset. Experience in PMS, POS and switchboard is an asset.

**Interpersonal Skills***:Focuses on solving conflict, Maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under pressure or stressful situations.

**Teamwork**:Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

**Language and Communication Skills**:Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.

**Community Minded**:Knows the community in which they work; able to give clear concise directions, follows and participates in local events, holidays and functions

**Salary**: based on experience

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed

**Experience**:

- Front desk: 3 years (required)

Work Location: In person

Application deadline: 2023-09-08

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