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Front Desk Agent
3 months ago
Full Job Description
POSITION TITLE:
Front Desk Agent
DEPARTMENT:
Front Desk
REPORTS TO:
Front Office Manager General Manager
***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that front desk operations is working in a professional manner at all times. To assist the Supervisors in all areas to ensure a correct and smoothly operating department.
Overall Duties
- Personally demonstrating a commitment to guest service in responding promptly to guest's needs/complaints.
- Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.
- Maintaining Guest Service as the driving philosophy of the hotel.
- To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.
- To bring urgent matters to the attention of the Managers, Supervisors, General Manager, Assistant General Manager.
- To maintain standards of punctuality.
- To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.
- To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.
- To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.
- Ability to operate the system manually.
- Attend staff meetings.
- Responsible for ensuring full compliance with protocols and procedures related to any front office operations, and emergencies on an ongoing basis
DUTIES AND RESPONSIBILITIES:
- Up to date on best guests and IHG Reward members.
- Checks cleanliness of lobby and public areas, proper lighting
- Check arrivals (daily and weekly) and prepare and check VIP arrivals following up with other departments as needed.
- Follow up and process No-Shows.
- Co-ordinates and communicates with effected departments for out of order rooms, late check outs, stay overs, early arrivals etc. in order to maintain Front Office functions properly and ensure guest satisfaction.
- Answer guests inquires, make reservations, process Market purchases, update folios, ensure proper postings and attend to the needs of the guests.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Adheres to hotel policies
- Follows up on credit check report.
- To bring forward any concerns to Supervisors, Managers, and Assistant General Manager.
- Adheres to and ensures the neat appearance, as well as proper and appropriate attitude and behaviour.
- Monitors the current status of any promotional programs.
- Remain up to date on all interfaced systems
- Knows how to operate PMS, POS and other front office equipment and interfaces.
- Ensure issued front desk floats are correct at all times
- Be aware of what is happening at the hotel and surrounding area for the week;
- Regularly review physical and reservation inventory;
- Ensure shift checklists are accurately completed
Salary:
$16.50 per hour
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- St
Albert, AB:
reliably commute or plan to relocate before starting work (required)
Job Type:
Part-time
Part-time hours: 24 per week
Salary:
From $16.50 per hour
Schedule:
- Weekend availability
Ability to commute/relocate:
- St
Albert, AB:
reliably commute or plan to relocate before starting work (required)
