Front Desk Supervisor

1 week ago


St Albert, Alberta, Canada Holiday Inn Express and Suites St Albert Full time
Front Office Supervisor


As a Front Office Supervisor, you will play a pivotal role in ensuring exceptional customer service and fostering a welcoming environment for all guests.

You will supervise front office operations, manage the front desk team, and handle guest relations with a keen sense of empathy and responsiveness.

Your primary goal will be to exceed guest expectations by anticipating their needs and ensuring a seamless and memorable experience.


Key Responsibilities:

  • Oversee the daily operations of the front office, ensuring efficient and effective service delivery.
  • Provide leadership, guidance, and training to front desk staff, fostering a culture of excellence and teamwork.
  • Assist in the recruitment, onboarding, and continuous development of front desk personnel.

Guest Relations:

  • Greet and welcome guests with a warm, professional demeanor.
  • Handle guest inquiries, complaints, and requests promptly and courteously, ensuring their satisfaction.
  • Anticipate guest needs and proactively offer solutions to enhance their stay.

Customer Service Excellence:

  • Maintain an exceptional level of customer service, setting a high standard for the front desk team.
  • Monitor and respond to guest feedback, implementing improvements to elevate the guest experience.
  • Develop and maintain strong relationships with repeat guests, ensuring personalized service.

Administrative Duties:

  • Manage front desk operations, including checkins, checkouts, and reservations.
  • Ensure accurate and timely processing of guest accounts, billing, and payments.
  • Prepare and analyze reports related to front office operations, including occupancy rates, revenue, and guest satisfaction metrics.

Operational Efficiency:

  • Coordinate with housekeeping and maintenance to ensure guest rooms and common areas meet the highest standards.
  • Ensure compliance with all health, safety, and security regulations.
  • Implement and uphold standard operating procedures for the front office.

Problem Solving:

  • Resolve any operational issues that arise during shifts, ensuring mínimal disruption to guest services.
  • Act as the point of contact for emergencies and coordinate with relevant departments to address and resolve issues swiftly.

Qualifications:

  • Proven experience in a supervisory role within the hospitality industry, preferably in a front office capacity.
  • Exceptional customer service skills with a strong focus on guest satisfaction.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong problemsolving abilities and attention to detail.
  • Proficiency in front office management software (Opera) is an asset.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Attributes:

  • Empathy and a genuine passion for guest service.
  • A proactive and positive attitude with the ability to anticipate and meet guest needs.
  • Strong organizational skills and the ability to multitask in a fastpaced environment.
  • Professional appearance and demeanor

Application Process:
Join our team and contribute to creating unforgettable experiences for our guests. We look forward to welcoming you

Job Types:
Full-time, Permanent

Pay:
$19.00 per hour

Expected hours:
per week

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekends as needed

Ability to commute/relocate:

  • St

Albert, AB:
reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Front office: 1 year (preferred)

Work Location:
In person
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