![Holiday Inn Express and Suites St Albert](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
1 week ago
As a Front Office Supervisor, you will play a pivotal role in ensuring exceptional customer service and fostering a welcoming environment for all guests.
You will supervise front office operations, manage the front desk team, and handle guest relations with a keen sense of empathy and responsiveness.
Your primary goal will be to exceed guest expectations by anticipating their needs and ensuring a seamless and memorable experience.
Key Responsibilities:
- Oversee the daily operations of the front office, ensuring efficient and effective service delivery.
- Provide leadership, guidance, and training to front desk staff, fostering a culture of excellence and teamwork.
- Assist in the recruitment, onboarding, and continuous development of front desk personnel.
Guest Relations:
- Greet and welcome guests with a warm, professional demeanor.
- Handle guest inquiries, complaints, and requests promptly and courteously, ensuring their satisfaction.
- Anticipate guest needs and proactively offer solutions to enhance their stay.
Customer Service Excellence:
- Maintain an exceptional level of customer service, setting a high standard for the front desk team.
- Monitor and respond to guest feedback, implementing improvements to elevate the guest experience.
- Develop and maintain strong relationships with repeat guests, ensuring personalized service.
Administrative Duties:
- Manage front desk operations, including checkins, checkouts, and reservations.
- Ensure accurate and timely processing of guest accounts, billing, and payments.
- Prepare and analyze reports related to front office operations, including occupancy rates, revenue, and guest satisfaction metrics.
Operational Efficiency:
- Coordinate with housekeeping and maintenance to ensure guest rooms and common areas meet the highest standards.
- Ensure compliance with all health, safety, and security regulations.
- Implement and uphold standard operating procedures for the front office.
Problem Solving:
- Resolve any operational issues that arise during shifts, ensuring mínimal disruption to guest services.
- Act as the point of contact for emergencies and coordinate with relevant departments to address and resolve issues swiftly.
Qualifications:
- Proven experience in a supervisory role within the hospitality industry, preferably in a front office capacity.
- Exceptional customer service skills with a strong focus on guest satisfaction.
- Excellent communication, interpersonal, and leadership skills.
- Strong problemsolving abilities and attention to detail.
- Proficiency in front office management software (Opera) is an asset.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Attributes:
- Empathy and a genuine passion for guest service.
- A proactive and positive attitude with the ability to anticipate and meet guest needs.
- Strong organizational skills and the ability to multitask in a fastpaced environment.
- Professional appearance and demeanor
Application Process:
Join our team and contribute to creating unforgettable experiences for our guests. We look forward to welcoming you
Job Types:
Full-time, Permanent
Pay:
$19.00 per hour
Expected hours:
per week
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Ability to commute/relocate:
- St
Albert, AB:
reliably commute or plan to relocate before starting work (preferred)
Experience:
- Front office: 1 year (preferred)
Work Location:
In person
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