Service Coordinator

1 week ago

Surrey, Canada Ocean Park Mechanical Full time

Ocean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible.

With projects ranging from low-rise and high-rise residential, hotels, and offices, as well as industrial and commercial projects, we have continually proven our ability and desire to provide the best service possible for our clients. By providing the majority of mechanical requirements in-house, including engineering, 3D designs, plumbing, sheet metal, HVAC, refrigeration, and controls, we are a “ONE-STOP” shop for any project.

OPM has an incredible opportunity for a **Service Coordinator** to join our South Surrey office who will provide support to service personnel performing on-site routine services including installation, maintenance, and repair. This role is ideal for someone with excellent customer service skills, who is a motivated self-starter who strives to exceed expectations and is a team player.

**What We Offer**:

- Competitive Wages and Opportunities to grow
- Extended Health, Dental, Vision, Life & Disability Benefits
- Health Care Spending Account (HCSA)/Healthy Living Account (HLA)
- Employer Matching RRSP
- Great Company Culture

**Reporting Structure**:
The **Service Coordinator** reports directly to the Service Operations Manager.

**Responsibilities**:

- Receive and coordinate service requests
- Prepare quotes based on technician problem reports
- Create work orders, purchase orders, and secure equipment when the job has been approved, track materials until ready for pickup
- Develop and maintain relationships with clients, contractors, and vendors
- Update equipment in Spectrum
- Update filters list, order monthly filters, and receive filter invoices
- Coordinate sub-trades and deliveries with dispatch
- Reconcile invoices
- Follow up with unapproved quotes
- Track correspondence with suppliers and customers and perform follow up
- Create new service contract proposals, contracts, and invoicing of contracts
- Timecard entry for Service & Retrofit employees

**Qualifications and Experience**:

- 2-3 years of previous experience in a service department or similar environment
- Certificate or diploma in business or a related field is considered an asset
- Proficient with MS Office (Word, Outlook, & Excel)

**Skills & Proficiencies**:

- High attention to detail & accuracy
- Excellent customer service and problem-solving skills
- Must be able to work independently with little supervision in a fast-paced environment
- Self-motivated and able to motivate team members
- Thoughtful and confident decision-making skills with high ethical standards
- Good verbal and written communication skills
- Good interpersonal skills and a high level of professionalism
- Problem-solving skills and the ability to work equally productive under pressure
- Strong attention to detail and a high level of organization

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