The Manager of Program Operations

2 months ago

Surrey, Canada Spectrum Learning Center Full time

The Manager of Program Operations will report directly to the Executive Director and will oversee and support our team of Program Managers and Resident Coordinators. Leadership and problem-solving skills are essential in ensuring the efficient and effective delivery of services across our diverse programs. The Manager of Operations will work to align the programs they oversee with our organization’s values, goals and standards, fostering an environment of excellence, creating a safe space for our clients and ensuring collaboration among the team.

Spectrum Learning Centre Inc. is a Youth Services Organization in the Greater Vancouver and Fraser Valley area - providing a safe and caring environment focusing on the specific needs of each youth. With empathy, patience and understanding we hope to inspire our youth to embrace their identity and experience their inner potential. Our programs help our youth shape their own values, while providing them with the tools, resources and support they need. We welcome you to learn more about how we make a difference in children’s lives.

**Key** **Responsibilities**

Leadership & Supervision:

- Provide supervision, mentorship, and support to Program Managers and Residential Coordinators.
- Ensure that all programs meet internal and external regulations and standards.
- Foster a collaborative and supportive work environment.

Program Oversight:

- Monitor and evaluate program performance and outcomes.
- Ensure consistency and quality of service delivery across all programs.
- Oversee the development and implementation of program goals and objectives and policies.
- Managing of SHSS and ensuring documentation is being input to meet MCFD requirements

Client Services:

- Ensure that client needs are met through effective service plans and interventions.
- Support Program Managers in addressing complex cases and providing direct intervention when necessary. Provide support in case management and service plans.

Administration:

- Collect and analyze program data for reporting and evaluation purposes.
- Participate in budgeting and resource allocation for programs.
- Ensure all documentation is completed accurately and on time.

Collaboration & Communication:

- Maintain effective communication with internal and external stakeholders.
- Represent the organization in meetings and on committees related to program services.
- Collaborate with other managers and staff to achieve organizational goals.

**Policy and Procedure Development**

Take on a key role in shaping and refining program policies to ensure accountability for yourself and your team, aligning with organizational policies, legal requirements, accreditation standards, funding criteria, and the core mission, vision, and values of the agency. Lead investigations into incidents and complaints, addressing any legal or ethical concerns that may arise.

**Leadership & Team Development**

Manage the full employee lifecycle, including recruitment, onboarding, training, performance evaluations, and disciplinary actions. Build and nurture a high-performing team, fostering skill growth and continuous improvement through constructive feedback and evaluations. Encourage a culture of learning through mentorship and by developing an engaging curriculum for practicum students. Facilitate professional development opportunities for staff and support succession planning for key roles.

**Service Delivery Oversight**

Ensure services are delivered in alignment with best practices, organizational policies, legal requirements, funding contracts, accreditation standards, and Spectrum Learning Centre's values. Provide leadership and guidance to staff in areas such as service planning, caregiver home management, stakeholder reporting, and thorough file and case reviews.

**What You Will Bring**:

- Strong leadership and management skills, including the demonstrated ability to build and maintain a high performing team.
- Strong oral and written communication skills, including facilitation skills and the demonstrated ability to write comprehensive, data
- driven reports.
- Excellent case management skills, including the ability to support employees in developing, evaluating and modifying services provided to clients.
- Strong conflict management, problem-solving and analytical skills, including the demonstrated ability to guide others in resolving issues with stakeholders (e.g.,
- caregivers).
- Demonstrated ability to work independently, take initiative, make sound decisions in high pressure situations and be accountable for results.
- Strong teamwork and collaboration skills.
- Strong organization and time management skills, including the ability to multi-task and adapt to changing circumstances.
- Demonstrated ability to be sensitive and understanding of individuals’ social realities Including but not limited to issues of race, culture, religion, gender identity/expression, sexual orientation, poverty and lifestyle.
- Demonstrated k

  • Manager, Program and Business Operations

    6 months ago

    Surrey, Canada BC Housing Full time

    **Position Summary**: **MANAGER, PROGRAM AND BUSINESS OPERATIONS** **Job ID: 5419** **REGULAR / FULL-TIME** **Location: SURREY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...

  • Director of Childcare

    1 month ago

    Surrey, Canada The Centre for Child Development of the Lower Mainland Full time

    **Posting #**:CC-2024-03 **Job Title**: Director of Childcare & Preschool Programs **Department**:Childcare and Preschool Programs **Status**:Full Time **Hours of Work**:37.5 hour/ week, Monday to Friday **Start Date**:January 20, 2025 **Union**:Health Science Professionals Bargaining Association **Wage Rate**:Gid level 10, $39.26 - $48.88/ hour, as...

  • Manager, Clinical Operations

    2 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?: Are you a Manager wondering what it’s like to work with a dedicated and experienced team of health care providers in Clinical Operations and Program Services_ _with a supportive leadership team? We are currently hiring for a **Casual Manager** to join our...

  • Manager, Clinical Operations

    2 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?: We have an exciting opportunity for a **Full Time **Manager, Clinical Operations & Program Services** to join our team in **Surrey area, B.C.** **What We're Looking For**: - ** Qualifications**: Completion of an undergraduate degree in health sciences or...

  • Manager, Clinical Operations

    6 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $57.83 - $83.13 / hour Detailed Overview: **Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**: Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for...

  • Manager, Clinical Operations

    6 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...

  • Program Manager

    3 months ago

    Surrey, Canada FortisBC Full time

    Branch: Gas Affiliation: Management & Exempt Employment Status: Full-Time Regular Salary Min: $93,300.00 Annually Salary Max: $115,800.00 Annually Short-term Incentive Eligible: Workplace Flexibility: No Posting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver...

  • Manager, Clinical Operations

    3 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?: We are currently hiring for a **Full Time** Manager, Clinical Operations **to join our team at **Czorny Alzheimer Centre** located in **Surrey, B.C.** **Surrey** is one of Canada’s fastest growing cities and its land mass makes it one of the largest cities...

  • Manager, Clinical Operations

    6 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $57.83 - $83.13 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis...

  • Manager, Clinical Operations

    6 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $57.83 - $83.13 / hour Why Fraser Health?: Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...

  • Manager, Mhsu Clinical Operations

    4 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?: Join our team as a Manager of Clinical Operations & Program Services (Mental Health and Substance Use) and make a significant impact in the field! Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...

  • Mhsu Program Manager

    3 months ago

    Surrey, Canada Phoenix Society Full time

    **Title**: MHSU Program Manager. **Location**: Phoenix Society, Main Campus. **Status**: Full-time 37.5 hours per week. **Reports to**: Director - MHSU. **Supervises**: Directly supervises all program and support staff. **Compensation**: $79,950 - $96,867. **Job Summary**: The MHSU Program Manager will have the responsibility with the MHSU Medical...

  • Full-time Program Manager, Specialized Caregiver

    3 months ago

    Surrey, Canada PLEA Community Services Society of BC Full time

    PLEA Community Services is currently seeking a **Full-Time Program Manager, Specialized Caregiver Homes **for our U-Turn/U-Link team located in Surrey, BC. The proposed start date for this position is as soon as possible. This position is excluded from BCGEU membership. **Hours of Work**: The usual hours of work in this position are based on a 37.5-hour...

  • Manager, Clinical Services Program Operations

    2 months ago

    Surrey, Canada PHSA Full time

    **Manager, Clinical Services Program Operations** BC Cancer Surrey, BC **What you'll do** - Develop strategic priorities and coordinate operational planning and implementation for the Cancer Centre in conjunction with the practice leaders and Senior Director, Regional Clinical Operations. Collaborate with regional and provincial based colleagues including...

  • Manager, Clinical Services Program Operations

    3 months ago

    Surrey, Canada PHSA Full time

    **Manager, Clinical Services & Program Operations** BC Cancer Surrey, BC **What you'll do** - Develop strategic priorities and coordinate operational planning and implementation for the Cancer Centre in conjunction with the practice leaders and Senior Director, Regional Clinical Operations. Collaborate with regional and provincial based colleagues...

  • Senior Operations Manager

    3 weeks ago

    Surrey, British Columbia, Canada Government of Canada - Western Full time

    Job OverviewWe are seeking a seasoned Senior Operations Manager to lead our retail and wholesale establishment in the urban area. As a key member of our team, you will oversee a team of 16-20 people, allocating resources, coordinating work, and driving business growth.Key ResponsibilitiesResource Allocation: Allocate material, human, and financial resources...

  • Operations Manager

    6 months ago

    Surrey, Canada The Grounds Guys Full time

    Here’s the deal: we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career to become an Operations Manager of landscapers, or you’re already...

  • Program Administrator

    6 months ago

    Surrey, Canada The New IEM, Llc Full time

    **Program Administrator** The Program Administrator is a professional customer-facing role, helping to oversee schedule management and successful fulfillment of Switchgear deliverables to established customer construction sites across North America. A successful Program Administrator will possess excellent customer service skills and pride themselves on...

  • Program Manager

    4 weeks ago

    Surrey, Canada Progressive Intercultural Community Services Society Full time

    **Position**: Program Manager **Project**: Intercultural Youth Micro-Grants Service Corps (IYMSCorps) **Hours of Work**: 35 hours per week **Location**: PICS Head Office **Wage**: $32 - $34 per hour Progressive Intercultural Community Services (PICS) Society is a registered non-profit organization that has been serving the community since 1987. PICS Society...

  • Assistant Program Manager

    3 days ago

    Surrey, Canada Options Community Services Full time

    **Assistant Program Manager** **Special Services to Children and their Families** **Temporary Full-Time** **Posting Date**: **Location**: **Wage**: **Hours of Work**: **Closing Date**: **December 20, 2024** **Surrey, BC** **$33.71 per hour** **35 Hours per week** **(until Aug. 15, 2026)** **January 10, 2025** **_ Options Community Services is a...