Program Administrator

6 months ago

Surrey, Canada The New IEM, Llc Full time

**Program Administrator**

The Program Administrator is a professional customer-facing role, helping to oversee schedule management and successful fulfillment of Switchgear deliverables to established customer construction sites across North America.

A successful Program Administrator will possess excellent customer service skills and pride themselves on their proven ability to build lasting relationships. This is not a sales position, you will be the IEM representative for multiple remote construction sites scheduled to receive our equipment and requiring commissioning support.

You will manage customer and stakeholder expectations, align conflicting schedules and resolve issues in a timely manner. Your ability to closely collaborate with colleagues is essential to achieve customer satisfaction.

**Responsibilities**:

- Build relationships with construction managers, general contractors and electrical subcontractors to ensure equipment and resources are available to support site schedules.
- Remotely participate in weekly/daily site planning and commissioning calls; disseminate information and contribute status information, including written updates.
- Reconcile customer demand forecast spreadsheet with site requested on-site dates.
- Update customer portal with expected and actual delivery dates.
- Liaison for schedule change requests received via customer portal.
- Compile site information and receiving requirements as a shared resource and process change orders with delivery details for release to shipping.
- Collaborate with key stakeholders and team members; keep them appraised of schedule fluctuations, timelines and potential risks.
- Update and highlight site activities impacting field service forecast demands, submit field service requests and work closely with internal departments.
- Enter orders from finished goods inventory and/or 3PL warehousing to customer sites.
- As required.

**Requirements**:

- Post-secondary education, preferably in Construction or Business Administration
- A minimum of 3-5 years of work experience in a successful administrator/coordinator type role in a busy/fast paced environment, special consideration given to manufacturing or construction industry.
- Advanced Excel skills are essential. Proficiency in Outlook and Word and general database experience is required. Skills assessment may be requested.
- Critical thinking, problem solving and ability to manage conflicting priorities.
- Being flexible and exhibiting an outgoing/service-oriented and positive personality is a must.
- Excellent attention to detail and proven organizational ability.
- Hours for this full-time position are Monday to Friday from 8 am-4:30 pm to start. A transition will be made to Monday to Thursday from 6 am to 4:30 pm after 3 months.

We thank all applicants for their interest, however, only those selected for the interview will be contacted. Those selected for the position must complete a probationary period of three months.

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