Service Advisor

8 months ago

Whitby, Canada Alpha Auto Group - Ontario Hyundai Full time

Are you ready to embark on an exciting journey with Alpha Auto Group (AAG), a growing auto dealer group world-wide? We're not your average auto group

At AAG, our passion for cars is matched only by our dedication to delivering an unforgettable customer experience. As a customer centric organization, AAG’s mission is deeply rooted in providing a best-in-class customer experience with our customers at the heart of all of our decision making.
- **Please know that the full compensation listed for this position is dependent on a commission-based bonus structure. The salary range mentioned in the job posting represents the potential earnings of this role.**_

**Responsibilities**
- Work directly with customers and technicians to ensure that there is ongoing communication and effective operations within the service department.
- Work under timelines without compromising quality of work.
- Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem.
- Build strong rapport with customers and create a customer base through effective contact methods that make sense for the customer, including inbound and outbound telephone calls.
- Considerate of the customer experience, willing to consistently commit to following through with prospecting calls and follow-up with customers within specific time frames.
- Work with KPI’s to determine areas of high and low performance and interest in continuous personal and professional growth.

**Qualifications**
- High attention to detail/organization/time management and able to work with mínimal supervision.
- Knowledge of automotive servicing methods.
- Desire and excitement to work in a team-based environment and work collaboratively towards common goals.
- Deep passion and interest in human centered customer experiences.
- Comfort working with all levels of staff and customers.
- Highly effective communicator (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders.
- Adapt quickly to changing priorities and conditions.
- Growth mindset - open to continuous coaching, feedback and support in development.
- Proficient in Microsoft Office Applications. (Excel, Word, Outlook)
- 1-2 years of experience in a dealership environment is preferred but not required.

**Salary**: $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Automotive: 1 year (preferred)
- Customer Service: 3 years (preferred)

Work Location: In person

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