Automotive Service Advisor

3 days ago


Whitby, Canada 411 DRIVES SERVICE & PERFORMANCE Full time

Job Title: Automotive Service Advisor

**Responsibilities**:

- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and provide recommendations for necessary repairs or maintenance
- Prepare accurate estimates for repairs and communicate them to customers
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the repair process
- Handle customer inquiries, complaints, and warranty claims in a professional manner
- Process payments and maintain accurate records of transactions

**Experience**:

- Previous experience as a service advisor or in a similar customer service role is preferred
- Knowledge of automotive systems and repairs is a plus
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

**Requirements**:

- Valid drivers license
- Outgoing, positive, and friendly personality
- Strong communication and interpersonal skills
- Computer literacy skills
- Ability to multi-task in a fast paced environment
- Review repair requirements and make recommendations with clients

We offer competitive pay and benefits package, including:

- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan options
- Paid time off

Pay: $47,957.21-$74,173.18 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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