Reception / Jr. Service Advisor
1 month ago
**Job Summary**
We are seeking a motivated and detail-oriented Reception / Junior Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional support and assistance while ensuring their needs are met efficiently. You will work closely with both customers and internal teams to facilitate smooth operations and enhance customer satisfaction.
**Responsibilities**
- General knowledge of car repair and parts.
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Utilize computer systems to manage customer accounts and service requests effectively.
- Assist in maintaining accurate records
- Operate phone systems to handle incoming calls, schedule appointments, and communicate with clients.
- Collaborate with team members to streamline processes and improve service delivery.
- Maintain an organized workspace and ensure all customer interactions are documented properly.
**Skills**:
- Proficient in using computer systems for data entry and management.
- Strong customer support skills with a focus on delivering excellent service.
- Familiarity with Mitchell 1 Software
- Experience with office phone systems for effective communication.
- Excellent organizational skills to manage multiple tasks efficiently.
Join us as a Reception / Junior Service Advisor and contribute to our commitment to providing exceptional service while developing your skills in a supportive environment.
**Benefits**:
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
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