Supports and Services Navigator

6 months ago

Edmonton, Canada Métis Nation of Alberta Full time

**Supports and Services Navigator**

**Location**: Provincial Head Office, #100, 11738 Kingsway NW, Edmonton, AB

**Position Status**: Full time (40 hours/week)

**The Organization**

**The Opportunity**

Reporting to the Metis Family Resource Program Manager, the Supports and Services Navigator (SSN) is committed to improving access to, and navigation of, internal and external resources for Métis Albertans. This role is primarily responsible for both in-house and field-based support and resource navigation for Métis Albertans. The SSN is also responsible for assisting with the administration of internal programming within the MNA’s Children and Family Services and Health departments.

**Key Responsibilities**
- Serve as a primary point of contact for Métis Albertans seeking resource assistance.
- Assist with the administration of internal programs as required by the Children and Family Services and Health departments.
- Responsible to know and refer to programming offered by all departments of the MNA and affiliates.
- Maintain a catalogue of resources for referral, including but not limited to MNA specific programs and services and other provincial and community-based programs.
- Connect with internal and external supports, services, and resources to build and maintain an up-to-date province wide resource database of community based, culturally safe programming and resources for Métis Albertans.
- Track use of and barriers to accessing internal programs and services, maintaining documentation of all encounters, and completing reporting requirements according to organizational standards.
- Assist Métis Albertans with scribing and maintain rapport with Métis Albertans.
- Advocate for Métis Albertans in a formal capacity where required.
- Assist the Administrative Assistant’s for the Children and Family Services and Health departments with additional tasks, as required.
- Complete briefing notes, memos, and reports as requested.
- Attend and represent the MNA at professional conferences, in-service trainings, and meetings.
- Complete additional tasks as required.

**Skills & Competencies**
- An in-depth understanding of the Métis Nation of Alberta and Métis culture, people, and values.
- Exceptional interpersonal, verbal, and written communication skills, and an ability to effectively facilitate presentations.
- Ability to produce professional documents, reports, and presentations.
- Excellent organizational and time management skills, with the ability to be flexible and allocate time and resources effectively.
- Ability to adapt to changing priorities and requirements.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Ability to identify issues and implement creative and strategic solutions to overcome problems.
- Ability to maintain confidentiality when handling sensitive information.
- Ability to work independently and in a team environment.
- Ability to provide constructive and positive feedback to others and be able to accept the same.
- A proven track record of building collaborative, positive relationships with a variety of internal and external stakeholders, including clients, industry, service providers, and community.
- Ability to maintain a positive, helpful attitude and be empathetic and non-judgmental when assisting Métis Albertans.
- Culturally sensitive and compassionate.
- Passionate, trustworthy, and empathetic.

**Qualifications**
- Post-secondary Degree/Diploma in Social Sciences, Health Sciences, or related field.
- Two (2) years’ experience working in the Human Services field.
- Indigenous Awareness Training is an asset.

**Other Requirements**
- Position will be based in Edmonton.
- Ability to work a regular schedule of Monday - Friday, 8:30 AM - 4:30 PM, with occasional evenings and weekends as required.
- Some travel within Alberta is a requirement (up to 5% of this position). Additional less frequent out-of-province travel may also occur, with notice.
- Must have a driver’s license and an operational vehicle.
- Clear Criminal Record Check with Vulnerable Sector Check required and renewed every two years.
- Clear Child Intervention Record Check required and renewed every two years.

**What We Offer**
- An opportunity to work for the newly ratified Otipemisiwak Métis Government and be a part of the largest Indigenous Government in Canada.
- An opportunity to learn about Métis culture, languages, and art.
- Training and professional development opportunities.
- A comprehensive benefit package with employer contributions to Pension Plan.
- 3 weeks paid vacation.
- The Métis Nation of Alberta thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please._

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Frid

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