Specialist, Attendance Management

2 weeks ago

Mississauga, Canada City of Mississauga Full time

Req ID: 24399
Vacancy Type: Temporary - 14 months
Number of Positions: 1
Closing Date: 12/08/2023

**Job Summary**:
Reporting to the Supervisor, Attendance Management & Lost Time, the Specialist, Attendance Management is responsible for processes related to; managing lost time (Disability Leaves, such as Weekly Indemnity, LTD, WSIB); absenteeism, both culpable and non-culpable in Transit Operations, and supporting the Attendance Support Program for the Transit Operations Team. This role will actively monitor the attendance of Transit Operators, coordinate timely meetings with staff to review absenteeism. This role will also provide support as needed to the Transit Operations - Employees/Labour - Complaints & Investigations team.

**Duties and Responsibilities**:

- Support the Supervisor, Attendance and Lost Time in developing processes to manage absenteeism, both culpable and non-culpable for over 1200 unionized ATU staff ensuring consistency in process in a unionized environment.
- Ensure processes are administered consistently and are compliant with the Collective Agreement, Policies and Legislative Requirements.
- Work closely with the Data Management team in Transit Operations to manage the absenteeism/attendance statistics to ensure meetings are completed in a timely and effective manner.
- Attend attendance support meetings and ensure correspondences are drafted and distributed accurately and in a timely manner.
- Work closely with the Union Executives, Human Resources, Labour Relations and Employee Health Services to foster a positive relationship, manage and understand the absences, accommodation needs and return to work plans.
- Work closely with Claims Management Specialist on absence coding and the status of adjudicated Sun Life and Works Safety and Insurance Board claims.
- Support and counsel employees, new leaders and union representatives on program design and administration.
- Analyzes absenteeism information, identifies trends and patterns, and communicates results using multiple influencing strategies to Operational Leadership, Human Resources and Labour Relations
- Collaborates with leadership and prepares appropriate attendance letters.
- Provide recommendations and strategies to Employee Health Services and Supervisor, Attendance & Lost Time for challenging cases.
- Initiates quality improvement plans and strategies based on data and metrics collected.
- Identify any contributing factors impacting employee attendance and work with the Human Resources staff, the City’s Disability Management Specialists, Employee Health Services, and other stakeholders to develop supportive programs and initiatives.
- Assist in developing and providing ongoing training programs to educate employees and management about the Attendance Support Management Program, while ensuring compliance with legislation and applicable acts.
- Manage confidentiality of sensitive information about disabilities, accommodation needs, restrictions etc.while communicating to parties and ensuring protection of personal information.
- Provide additional support as needed to the Transit Operations - Employees/Labour - Complaints and Investigations team.

**Skills and Qualifications**:

- Degree in business administration, human resources, or related field.
- Minimum of five (5) years experience in a fast paced operational environment
- Equivalent combination of education and related work experience will be considered
- Experience in a unionized environment
- Experience with Attendance and Absenteeism Management, Disability Management, Labour Relations and/or Workplace Investigations
- Comprehensive knowledge of Legislative requirements, including Human Rights and Employment legislation, Occupational Health and Safety Act, Bill 132, and Employment Standards Act.
- Must have advanced communication skills, both verbal and writing
- Excellent leadership skills with the ability to provide coaching/mentoring
- Strong critical thinking, analytical skills, research and investigative skills required Excellent time management, attention to detail and organizational skills required Hourly Rate/Salary: $ 85,155.00 - $ 113,541.00

Hours of Work: 40.00

Work Location: Mississauga Transit

Department/Division/Section: T&W/Transportation&Works Dept, T&W/Mississauga Transit, MT Operations

Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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