Manager, Risk Delivery Centre

3 weeks ago

Toronto, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

**Overview of the opportunity**:
KPMG is looking for a Risk Manager to join our Delivery Center (DC) Enterprise team This is a new opportunity to join the team as they move to a National Model in FY22.

As an integral part of the KPMG Team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people, and our communities. Since their inception in the fall of 2018 the Risk DC have helped improved the delivery of risk requests through standardized processes, more stringent adherence to our Practice Protection policies, and the specialization of DC resources.

This is a remote position with the ability to work at a KPMG office, if desired.

What you will do:
Quality Assurance and Operational Effectiveness
- Working closely with direct reports, ensuring a consistent high level of quality service is provided by the team by overseeing the quality and quantity of work being produced by Delivery Centre staff and providing guidance as necessary.
- Utilize KPIs to measure quality and client satisfaction, through standard operating procedures, ongoing client engagement, for example.
- Adhere to the service level agreements/requirements with the business.
- Ensure effective implementation and monitoring of Delivery Centre policies and processes.
- Make effective use of technology in the delivery of services.
- Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.)
- Act as Tier 3 support for the Delivery Centre to address service delivery issues arising from the partners and engagement teams.
- Ensure collaboration across the team and ensuring they are operating as one team not individually
- Support a proactive approach to the work.
- Implement, as well as identify, recommendations for the optimization and efficient operations of the Delivery Centre through data analytics and dashboards.
- Liaise with Senior Manager National Delivery Centre to keep up to date with new policy or procedural changes.
- Actively identify and define opportunities for standardization and process improvements.
- Partner with their counterpart in Practice Protection to develop best practice guidelines and Service Line specific Quality & Risk Management process guides and reference material.

People Management
- Facilitate the performance development cycle for staff that includes:

- Annual goal setting;
- Interim and year end reviews;
- Year-end calibration;
- Annual pay increases;
- Ongoing performance feedback;
- Embrace a growth minded culture:

- Addressing constructive feedback from Engagement teams with team and come up with an action plan to rectify;
- Celebrating positive feedback with Team;
- Motivating team to capitalize on their strengths and improve development areas;
- Identify training and development needs of team and work collaboratively with Senior Manager National Delivery Centre and KPMG Business School to escalate and address training needs.
- Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies.
- Facilitate change management with key stakeholders - superior client service skills and influencing skills to present to senior leaders.
- Implement an extended function and new way of working.
- Manage a large team all in new roles who are regionally disbursed.
- Collaborate with other managers to share knowledge, best practices and possibly resources.
- Coordinate staffing requirements with Risk DC Functional Leads.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to this role:

- College or university degree in a relevant field, or a combination of education and relevant experience.
- 1-3 years of experience in a leadership role within an administrative function.
- Understanding of the challenges faced in balancing compliance and efficiencies for Enterprise clients.
- Ability to adapt quickly to a changing environment and motived by the challenges involved with setting up a new internal organization.
- Superior organization skills.
- Extensive knowledge and a sound understanding of KPMG’s Acquisition onboarding process.
- Data analytical skills - pull reports and know how to analyze the data.
- Fluency in French is considered an asset.

In British Columbia, the expected annual total compensation range for this position is $72,500 to $116,000. The determination of an applicant’s compensation within this range is based on the individual’s location, skills

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