Supervisor - Ininew Patient Services (93962)

2 weeks ago


Kingston, Canada Kingston Health Sciences Centre Full time

The Ininew Patient Services Supervisor is primarily responsible for the daily implementation of established departmental policies, procedures and methods in the IPS Referrals and Appointments program. The Supervisor ensures that the highest quality of Referral and Appointment services are provided to patients/families and counterparts.

The Supervisor fulfills her/his responsibilities in a manner, which reflects the mission and values of Hotel Dieu Hospital, Kingston Health Sciences Centre and respects the culture of Mushkegowuk people.

**DUTIES AND RESPONSIBILITIES**:
Referrals and Appointments staff
- Scheduling rotation of Referrals and Appointments staff
- Staff support and mentoring, responds to queries and provides direction based on established IPS policies and procedures
- Assists with staff education and training

Administrative duties
- including but not limited to verifying and closing of confirmations for travel and notices of attendance, patient files
- generating reports from IPS data system as directed

Communications
- Liaison with inter-city counterparts regarding NIHB MTS and IPS policies and procedures as directed

Other
- Other duties as required by the Manager and Director
- Provides On-Call response for administrative emergencies when required.

**BASIC QUALIFICATIONS**:

- College Diploma/University Degree or Equivalent
- Knowledge and experience with Non-Insured Health Benefits, Indigenous Services Canada’s
- Medical Transportation Services program
- Knowledge and experience with the IPS Referrals and Appointments program;
- 1-3 years in a related position
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.

**PHYSICAL REQUIREMENTS**:
**The applicant must be able to meet the physical demands of this position.**

**_We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices._**

**_If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team._



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