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Technical Analyst

3 months ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:TECHNICAL ANALYST

**DEPARTMENT**: CORPORATE SUPPORT SERVICES

**POSTING NUMBER**:105871

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of CITY HALL WEST TOWER 6TH FLOOR.

**SALARY GRADE**:11

**SALARY RANGE: 1**ST** STEP**:$ 84,375.20 per annum

**2**ND** STEP**:$ 88,816.00 per annum

**JOB RATE**:$ 93,457.00 per annum

**JOB TYPE**:Union

**POSTING DATE**:May 29, 2024

**CLOSING DATE**:June 12, 2024

**AREA OF RESPONSIBILITY**:
Reports to Team Lead, IT, responsible for the primary technology support and troubleshooting of all corporate wide Audio-Visual hardware, software, and management systems. Research, plan, install, test and maintain new & existing Audio-Visual equipment and systems, including firmware levels and work as part of the AV support team for Boardrooms, meetings spaces and Chambers. Provide technical support to resolve complex issues referred directly by staff or through the IT Service Desk. Provide technical assistance and training in the functional aspects of hardware and software, act as technical resources and liaises with development, client support and other technical staff as required.
- Act as a project team member for projects of a technical nature which include researching, evaluating, testing, making recommendations, planning, and assisting in the implementation, deployment and support of new and existing hardware and software solutions.
- Provide technical direction, advice and guidance to the Technology Specialists and other IT staff in the functional aspects of hardware and software solutions. This includes troubleshooting, analysis, and resolutions procedures.
- Responsible in the review, prioritization, and assignment of call tickets to the appropriate 2nd and 3rd level technical support staff.
- Maintain the deployment management system (Microsoft SCCM or Crestron Fusion) for all new and existing drivers to all new and existing hardware currently in the Corporation.
- Responsible for the acquisition and lifecycle management of productivity tools to be used enterprise wide.
- Create, update, and provide documentation of the technology configuration and share the information by distributing to the support teams.
- Assist in the administration and support of core IT systems.
- Performs other similar and related duties as assigned.

**SELECTION CRITERIA**:
***
- High School (Grade 12) graduation plus an additional program of over two and up to three years or equivalent in Computer Sciences / Engineering Technology or related discipline.
- Over four (4) years, up to and including eight (8) years of progressive experience in a technical support environment.
- Valid Ontario G driver’s license.
- Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.
- In-depth knowledge and technical support experience in: client-server software and/or browser based solutions; computer and/or audio visual hardware; Crestron systems, Microsoft Windows OS; Citrix; Apple Mac OS; Microsoft System Centre; Microsoft Office and TCP/IP, Mobile device management; Microsoft Intune; Telephone Expense Management (TEM) systems administration; Apple iPad/iPhone IOS and devices; Android Tablet and Phone devices an asset.
- Comprehensive knowledge of support procedures in a technical environment, including automated call logging and issue troubleshooting, analysis, and resolution processes.
- Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service an asset.
- Ability to work independently or as part of a team an asset.
- **_Various tests and/or exams may be administered as part of the selection criteria._

**Interview**:Our recruitment process may be completed with video conference technology.

***

Applicants who do not meet the educational requirements but have direct related experience may be considered.

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