Development Officer, Monthly Giving

2 weeks ago

Toronto, Canada Toronto Humane Society Full time

Do you love animals as much as we do? Join us and you can make a difference every day

Toronto Humane Society finds new homes for thousands of animals and helps keep families together. However, Toronto Humane Society is more than an animal shelter. We are an educational resource and support system, a leading voice in animal welfare and accessible care. Toronto Humane Society is a center of excellence, a space where best practices and boundary-pushing knowledge exchange meet with unyielding optimism and a love for animals to create something special. Toronto Humane Society is like no other.

**Working at Toronto Humane Society**:
At Toronto Humane Society, we are drawn together by our **purpose**. The power of the Human-Animal Bond, it’s a bond like no other, and it’s the reason we get up in the morning. If you love animals as much as we do, you understand why we work so hard to provide the best life possible for the animals in our care and the people who bond with them. It’s our expertise at every step of the journey, combined with the love and support provided by people in our community that complete the circle.

At Toronto Humane Society we recognize that the field of animal welfare and the challenges it presents are ever changing. Because of this, we encourage and support our staff, volunteers, foster parents and other stakeholders to continue their **learning** journey. We believe that a commitment to learning and growing daily is the only way we will ever achieve our mission, not just as an organization, but also as individuals. In order to learn, we must be comfortable in the unknown, be able to take measured risks, and when we fail - be ready to accept it as an opportunity for growth. We want our people to continually develop and expand, finding creative ways to increase both our impact and theirs.

**Job Summary**
Reporting to the Senior Development Officer, Annual Fund, the Development Officer, Monthly Giving is responsible for the development and growth of our Monthly Giving fundraising channel. This position has oversight over the monthly giving program and develops strategies utilizing multi-channels to acquire new monthly donors, convert one-time donors and manage upgrade campaigns. This individual works closely with colleagues to develop and execute campaigns that will increase the lifetime value of this donor group.

The Development Officer, Monthly Giving works with the Senior Development Officer, Annual Fund to develop an annual budget, programmatic objectives and key results (OKRs), and the strategies for achieving objectives. They are responsible for proactively managing and developing strong relationships with current and prospective monthly donors through cultivation and stewardship activities to foster loyalty and commitment to Toronto Humane Society’s mission. Key activities include researching and identifying strong prospective monthly donors, soliciting new and increased monthly gifts, tracking all outreach within the customer relationship management (CRM) system, and routine reporting on all progress, activities, and OKRs. This role works within the team and across the organization to ensure an integrated approach throughout the donor lifecycle, across all channels.

**Main Duties/Responsibilities**

Programmatic Responsibilities
- Develops and implements an integrated monthly giving plan that maximizes net income and achieves overall program targets and objectives.
- Manage and cultivate monthly donor relationships to achieve specified goals for reactivation, recruitment, retention, and upgrading monthly donors and grow the fundraising channel.
- Applies appropriate innovations within monthly giving channel by testing and adjusting tactics.
- Research one-time donors and active supporters to identify prime prospects for monthly giving and convert them utilizing proven industry tactics.
- Utilize a combination of proven fundraising tactics, knowledge, and expertise to formulate and propose a strategy, with a plan of action, to successfully retain, recruit, and upgrade monthly donors,
- Supports the Senior Development Officer, Annual Fund and Director, Integrated Marketing and Development to develop and implement an integrated monthly giving strategy that achieves revenue targets, maximizes net income, and meets established performance metrics and objectives in alignment with our values as an organization.
- Analyzes appeal performance and campaign effectiveness against set benchmarks and performance metrics.
- Produces timely reports showing performance against targets and analytics related to our supporters.
- Lead in the development and implementation of a monthly donor reactivation strategy.
- Identify and flag potential major and planned gift donors amongst the monthly donor cohort.
- Act as the main point-of-contact for the monthly giving channel and monthly donors.
- Collaborate with other members of the Annual Giving Team on implementing of new cultivation, stewards

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