Implementation Specialist

3 weeks ago

Kingston, Canada Benefits by Design Inc. Full time

We are seeking an Implementation Specialist to join our team

At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity and dedication of our three offices and helping each other grow and providing the best customer service.

Together, adapt and grow are the fundamental values we consider in everything we do. We believe that growth is something that is not possible, unless you adapt to a changing market. This includes innovating with technology while attracting and keeping talented people. This role provides value add through daily customer service leveraging technology, communication skills, and responsiveness in order to manage a block of clients. Benefits by Design, a division of People Corporation, works with small to medium-sized employers across Canada, administering their group employee benefit programs. Learn more about us here

The Implementation team is looking for a new team member As an Implementation Specialist, you'll help onboard new clients and have the opportunity to provide efficiencies in our sale process. Implementation Specialists elicit feedback from customers, create strategies to help the organization serve customers more effectively and consider both short and long-term interests of the customer in making service decisions. As an Implementation Specialist at Benefits by Design, you will have the opportunity to work in a dynamic and supportive team atmosphere as well as:
**Support the achievement of client success outcomes**
- Anticipate and recommend competitive solutions based on the full need of the client
- Accountable for prompt response (48 hours)
- Accountable for accurate documentation
- Strive for continuous improvement of all processes

**Build and Maintain relationships with clients**
- Work collaboratively with all BBD departments
- Ability to work cohesively in a team
- Work collaboratively with underwriting and sales team
- Adapt to changing needs of clients

**Showcase a passion for Customer Service**
- Provide friendly, professional approach in all forms of communication
- Managing confidential information
- Ability to manage conflict
- Demonstrate a commitment to BBD’s Values of Together, Adapt and Grow by consistently exceeding client expectations

**What are we looking for in a Implementation Specialist?**
- A strong perspective on customer service - and who an organization’s customers are.
- A friendly, professional approach in all forms of communication.
- A positive attitude and problem solving instincts to ensure existing accounts are maintained and solutions are recommended based on the full need of the client.
- Learned first-hand that dealing with confidential information requires diplomacy and care.
- Bilingualism would be considered an asset.
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Flexible vacation and Personal Time Off
- Assistance for the completion of industry recognized designations

This full time role requires mínimal lifting and working from a seated position for periods of time. This role is typically performed in an office based environment which would be our Kingston Benefits by Design office or hybrid. Want to join our team? Submit your resume today

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Kingston, ON K7K 1Z7: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Kingston, ON K7K 1Z7

Expected start date: 2023-11-27

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